Customer Success Engineer

vor 1 Tag

Thalwil, Schweiz TN Switzerland Vollzeit

Job Description We need a new team member for our agile customer success team. Do you love technology like IoT, positioning, or cloud computing? Can you connect technology and customer needs? Do you have technical knowledge, business sense, and interpersonal skills?
Join u-blox Services Product Center, where our vision is to be the leading positioning services provider for industrial mobile robotics customers. We make it simple to communicate data between IoT devices and the enterprise. You will provide technical support, help customers with solutions and answer questions about u-blox services. Furthermore, you will work in an agile team of cross-functional experts who can support customers with industrial IoT and positioning solutions, applications and services.

Mission: Increase u-blox recurring revenue by helping our customers achieve their objectives and successfully design-in our Services, with an emphasis on PointPerfect.

Your Responsibilities

  1. Cultivate strong relationships with customers to thoroughly understand their requirements and use cases and develop tailored solutions to meet their needs.
  2. Create scripts and sample code for common customer use cases.
  3. Produce application notes, tutorials and additional documentation for u-blox services.
  4. Regularly meet with product owners and development teams to advocate for customer needs.
  5. Collaborate closely with the Sales and Growth teams to ensure a seamless customer journey from design to implementation.
  6. Continuously hone your skills, develop new ones, and assist with improving the product and its delivery while fostering a collaborative learning environment.
  7. Conduct technical pre-sales activities, including presentations and demonstrations.

Required Skills and Experience

  1. Education in the field of Engineering or applied sciences.
  2. Knowledge and experience in embedded software development.
  3. Programming experience with Python scripting.
  4. Understanding of IoT protocols, particularly MQTT and experience in one or more specific IoT / embedded / M2M industry (i.e., mobile robotics, construction and heavy machinery, precision agriculture, asset tracking, etc.).
  5. Knowledge of GNSS and ideally high-precision positioning.
  6. Proven experience in technical pre-sales project, technical consulting or solution engineering roles.
  7. Ability to work well as part of a team in an agile, global and diverse cultural environment.
  8. Interested in learning evolving technology and develop new skills quickly.
  9. Willingness to travel (25%).

What are your perks?

  1. A multicultural and international company with over 60 different nationalities.
  2. Project-based activities working with colleagues across the globe.
  3. A start-up and innovation mindset while in the process of scaling-up processes and efficiencies.
  4. Hybrid work schedule.
  5. Health Benefits – Medical, Dental, Vision, Life.
  6. Flexible Spending & Dependent Care Accounts.
  7. 401k and/or Roth Accounts.
  8. Restricted Stock Units (RSU).
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