Deskside supports Engineer
Vor 2 Tagen
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Job Reference:5f20638b5bec
Job Views:6
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:Join H-Tech Supports, a leader in the Technology, Information, and Internet industry, as a Deskside Support Engineer / HelpDesk Support. Since our founding in 2013, we've expanded to serve over 50 countries, providing exceptional service that keeps our clients at the forefront of technological advances. In this role, you'll leverage your expertise to offer top-tier deskside support, collaborating with clients to ensure seamless digital transformation and operational efficiency. You'll work within a dynamic team that values growth, leadership, and mutual respect, embodying our commitment to reliability and performance. Our mission is to deliver unparalleled service through a consultative approach, supporting diverse sectors with our team of skilled engineers and trusted partners. Join us in fostering a culture of teamwork and trust, contributing to global rollouts, and enhancing data communications. Embrace social responsibility and take your career to new heights with H-Tech Supports.
Tasks- Provide on-site technical support and assistance to end-users, resolving hardware and software issues in a timely manner.
- Install, configure, and maintain computer systems and peripherals, ensuring optimal performance and minimal downtime.
- Collaborate with team members and service partners to diagnose complex technical problems and implement effective solutions.
- Document and track all support requests and resolutions in the company's ticketing system, ensuring accurate record-keeping and follow-up.
- Participate in the planning and execution of IT projects, including global rollouts and technology upgrades, to enhance operational efficiency.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Proven experience in deskside support or helpdesk environments, preferably within the technology industry.
- Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills to provide exceptional customer service and collaborate with diverse teams.
- Ability to work independently and as part of a team, demonstrating reliability and professionalism in all tasks.
It is a freelance position, offering competitive pay with all-inclusive compensation.
Join H-Tech Supports as a Deskside Support Engineer/HelpDesk Support and drive digital transformation across 50+ countries with cutting-edge technology and industry-leading expertise. Apply now
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