Senior User Experience Researcher

vor 1 Tag


Zürich, Schweiz Raiffeisen Gruppe Vollzeit
Der Bereich Digital Business bei Raiffeisen Schweiz verantwortet die strategische und operative Entwicklung der digitalen Kanäle. Die Bedürfnisse unserer Kundinnen und Kunden stehen dabei im Zentrum. Um unsere Kundinnen und Kunden zu begeistern, stellen wir unsere Lösungen und Produkte von morgen in unserem professionellen UX-Labor regelmässig auf den Prüfstand.

Für das Labor mit Standort St. Gallen sowie Zürich-Flughafen (The Circle) und der Möglichkeit teilweise im Home-Office zu arbeiten, suchen wir einen Senior User Experience Researcher (w/m/d) befristet für 12 Monate.

Möchtest du mehr über den Bereich Digital Business bei Raiffeisen Schweiz erfahren? Dann informiere dich hier.

  • Du führst qualitative Studien wie Customer Journey Interviews, Usability Tests und Eyetracking Studien durch, kannst in quantitativen Studien unterstützen
  • Du unterstützt bei Arbeiten rund um den Laborbetrieb, vor allem wenn es um die Optimierung von Testprozessen/-standards und Umsetzung von Richtlinien wie Datenschutz oder regulatorische Auflagen geht
  • Deine Präsentationen überzeugen durch ihr Storytelling. Mit deinem Kommunikationstalent begeisterst Du unterschiedliche Zielgruppen - sowohl die Kids am Zukunftstag wie auch unser Senior Management
  • Soweit es sich mit den Aufgaben im Labor vor Ort verbinden lässt, bist du in der Gestaltung von Arbeitszeit und Arbeitsort flexibel

  • Du bringst mehrjährige Erfahrung im Bereich User Research und Usability Testing mit
  • Dein einschlägiger Studienabschluss (Psychologie, HCI oder ähnliches) hilft dir, die richtigen Methoden zu wählen und Testaufbauten zu optimieren
  • Du hast gute Kenntnisse in Statistik und Grundkenntnisse im Produkt- und UI-Design
  • Du liebst es Lösungen zu finden. Deine ausgesprochene Serviceorientierung helfen dir dabei ebenso wie dein Qualitätsbewusstsein
  • Du verfügst über sehr gute Deutsch- und gute Englischkenntnisse, weitere Landessprachen sind ein Plus

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