Solutions Director Global Key Accounts

Vor 2 Tagen

Stäfa, Schweiz Sonova Vollzeit

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Sennheiser, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

In this role, you will oversee relationships with key accounts, crafting customized innovation solutions tailored to their specific needs within the Hearing Instruments business. By blending strategic product management with account management, you will drive customer satisfaction, optimize product performance, and expand account growth.

Your tasks

  • Drive the end-to-end innovation roadmap for key accounts, aligning with customer needs and business priorities
  • Oversee product lifecycle, including competitive positioning, in-market performance, and improvements
  • Establish and maintain strong relationships with key accounts, acting as the primary contact for product-related matters
  • Collaborate with customers to identify opportunities and develop customized product offerings
  • Work with R&D, marketing, sales, and operations to define product specifications and ensure successful launches
  • Analyze market trends and develop strategic account plans to drive satisfaction, growth, and cross-selling opportunities
  • Deliver training on product features and benefits to key account stakeholders, ensuring alignment with internal teams
  • Track key account metrics, gather feedback, and implement improvements to enhance customer satisfaction and product success

Your profile

  • University degree in Business, Marketing, Biomedical Engineering, or any related field of study
  • 5+ years of working experience in product management, key account management, or related roles within the medical device industry
  • Strong understanding of the medical device market, industry regulations, and customer needs
  • Natural leader with the ability to motivate teams, blending transactional and transformational leadership styles
  • Proven strategic decision-making, problem-solving skills, and a high sense of commercial ownership
  • Excellent communication, negotiation, and interpersonal skills; able to work effectively within cross-functional teams
  • Proficiency in CRM software, product management tools, and project management techniques
  • Flexible in fast-paced environments, empathetic leadership, and a commitment to high ethical standards

Our offer

We can offer you a new challenge, with interesting tasks and much more - including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles. Employment level: 100%.

Marcel Huber, Senior Manager Recruitment Delivery, CH & PL, is looking forward to receiving your complete application via our online job application platform.

For this vacancy only direct applications will be considered.

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