Senior Complaint Manager
vor 2 Wochen
MyLife Diabetes Care AG is a new, independent medtech company specialising in the treatment of diabetes using advanced insulin pump systems. To strengthen our Complaint Management Department, we are looking for a very experienced Complaint Manager on a seniority level for our Diabetes Care Business in the B2C sector at our new Headquarter in Burgdorf.Ref. No. 7816Location:|HybridHelp us bring to market state-of-the-art medical technology solutions by optimizing processes and ensuring quality through your structured approach.Responsible for processing incoming complaints in accordance with applicable process specificationsIndependent processing and assessment of complex or critical complaint cases with potentially high risk to patient safety or regulatory complianceCoordination and moderation of interdisciplinary teams in complex root cause analyses (RCA)Conducting and supporting trend analyses and deriving preventive measures to avoid errorsWorking closely with Vigilance & Post Market Surveillance, Regulatory Affairs, Medical Affairs, Risk Management and Product Care, as well as external partnersSupporting the further development and optimisation of complaint processes and procedures in accordance with current regulatory requirements and best practicesAssumption of the role of subject matter expert (SME) for complaint management in the context of audits and regulatory inspectionsSupport in the development and implementation of training concepts and internal training programmes in the area of complaint managementYour profileSeveral years of professional experience (> 5 years) in complaint management or post-market surveillance in a regulated environment (medical technology – preferably with Class 1, 2a and 2b products or pharmaceuticals)In-depth knowledge of regulatory requirements, in particular: EU MDR 2017/745 and ISO 13485, 21 CFR 820 is an advantageExperience in data analysis and use of complaint and quality databases (e.g. TrackWise)Analytical thinking and strong problem‑solving skillsVery good organisational and communication skills, combined with an independent and self‑reliant approach to workCommitted team player with very good written and spoken German and English skillsPension fundYpsomed covers 55% of the pension contributionsFree sport facilitiesAffordable or free gyms all over SwitzerlandFamily friendlyFinancial contributions to childcareWorking hoursShiftwork, annual working hours, part-timeFlexWorkWork where and when you want (in Switzerland)Up-to-date work environmentUp-to-date production, offices, break areasTogether, we create solutions that improve lives.At mylife Diabetes Care, we develop integrated solutions that people with diabetes can truly rely on.We are a fast-growing, family-owned company headquarterd in Burgdorf (Switzerland) – built on 40 years of innovation and active internationally.We bring together expertise, dedication and a clear mission: empowering people to gain more freedom through better control.Everything we do is developed with purpose and designed with care.Our core competence lies in automated insulin delivery (AID). With mylife Loop, we provide a system that adapts to the individual needs and everyday lives of people with diabetes.Contact #J-18808-Ljbffr
-
Complaint Manager
vor 2 Wochen
burgdorf, Schweiz Ypsomed VollzeitYour main tasks Responsible for processing incoming complaints in accordance with applicable process specifications Independent processing and assessment of complex or critical complaint cases with potentially high risk to patient safety or regulatory compliance Coordination and moderation of interdisciplinary teams in complex root cause analyses (RCA)...
-
Complaint Manager
vor 2 Wochen
Burgdorf BE, Bern, Schweiz Ypsomed Vollzeit CHF 80'000 - CHF 120'000 pro JahrYour main tasksResponsible for processing incoming complaints in accordance with applicable process specificationsIndependent processing and assessment of complex or critical complaint cases with potentially high risk to patient safety or regulatory complianceCoordination and moderation of interdisciplinary teams in complex root cause analyses...
-
(Junior) Field Marketing Manager Nord
vor 1 Tag
Burgdorf, Schweiz Red Bull VollzeitDas Field Marketing bei Red Bull zielt darauf ab, die Marke durch persönliche und authentische Erlebnisse direkt mit den Konsumenten zu verbinden. Es umfasst u. a. die Organisation von lokalen Events, um die Markenbekanntheit in der Region weiter zu steigern und den Abverkauf zu fördern. Der (Junior) Field Marketing Manager unterstützt den/die Senior...
-
Lead Key Account Manager
Vor 6 Tagen
Burgdorf, Schweiz BUSINESSCOM AG VollzeitWie du bei uns erfolgreich wirst?Wenn du bei einem Marktleader Teil des Erfolgs sein willst und mit deiner Leidenschaft und deinem Fachwissen ein Team aus Key Account Manager und Sales Representative in die Zukunft führst. Wenn du darüber hinaus...ein abgeschlossenes wirtschaftliches Studium wie BWL, Sales Management, Marketing oder Wirtschaftsinformatik...
-
Lead Key Account Manager
Vor 6 Tagen
Burgdorf, Schweiz BUSINESSCOM AG VollzeitWie du bei uns erfolgreich wirst? Wenn du bei einem Marktleader Teil des Erfolgs sein willst und mit deiner Leidenschaft und deinem Fachwissen ein Team aus Key Account Manager und Sales Representative in die Zukunft führst. Wenn du darüber hinaus... - ein abgeschlossenes wirtschaftliches Studium wie BWL, Sales Management, Marketing oder...
-
Senior Product Manager, Diabetes Care
vor 2 Wochen
Burgdorf, Schweiz AMEOS Holding AG VollzeitA medtech company in Burgdorf is seeking a Product Manager to oversee product management activities for the YpsoPump product. The ideal candidate has a technical background, several years of experience in product management, and fluency in English. You will lead cross-functional teams and ensure product success in the market, with a focus on customer...
-
Project Manager Digital Transformation
vor 2 Wochen
Burgdorf, Schweiz Ypsomed AG VollzeitJoin to apply for the Project Manager Digital Transformation role at Ypsomed AG Get AI-powered advice on this job and more exclusive features. Ihre Hauptaufgaben Projektleitung & -planung: Verantwortung für die Initiierung, Planung, Steuerung und Umsetzung komplexer Digitalisierungsprojekte mit Fokus auf Prozessautomation und Effizienzsteigerung Business...
-
Digital Health Solutions Manager
Vor 2 Tagen
Burgdorf, Schweiz Ypsomed VollzeitOur Therapy Management team at Ypsomed creates personalized, data-driven digital solutions to support patients. To achieve this mission we are looking for a **Digital Health Solutions Manager**: **Ref. No. 5761**: **80 - 100%**: **Digital Health Solutions Manager**: **80 - 100%**: **Your main tasks**: - Lead projects with our global pharma customers to...
-
Junior Regional Field Marketing
vor 1 Tag
Burgdorf, Schweiz Red Bull VollzeitEin international agierendes Unternehmen sucht einen (Junior) Field Marketing Manager in Burgdorf, Schweiz. Die Hauptaufgabe besteht darin, das Student Marketeer Programm zu leiten und die Markenbekanntheit durch lokale Events zu steigern. Sie arbeiten eng mit dem Senior Field Marketing Manager zusammen und bringen Kreativität in die Marketingstrategien...
-
Senior SAP Basis Manager – S/4HANA, Cloud
vor 3 Wochen
Burgdorf, Schweiz Ypsomed AG VollzeitEin innovatives Medizintechnik-Unternehmen in Burgdorf sucht einen SAP Basis Application Manager, der für den stabilen Betrieb und die Weiterentwicklung der SAP-Landschaft verantwortlich ist. Ihre Aufgaben umfassen die Führung eines Teams und die Beratung des IT-Managements zu wichtigen Themen wie Architektur und Sicherheit. Erwartet werden mindestens 5...
