Customer Support Specialist 80 – 100%

vor 3 Wochen

Baden, Schweiz Hitachi Vantara Corporation Vollzeit

Description Join our dynamic team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will ensure smooth order handling, maintain strong customer relationships, and contribute to revenue growth through efficient coordination and problem‑solving. The opportunity Join our dynamic team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will ensure smooth order handling, maintain strong customer relationships, and contribute to revenue growth through efficient coordination and problem-solving. How you’ll make an impact Execute order booking and revenue processes in line with best practices. Monitor project progress and optimize resource utilization Resolve customer issues related to orders, technical queries, and payments by collaborating with Sales, Operations, Supply Chain Management, and other internal/external teams Recommend solutions for customer inquiries and coordinate with relevant teams to ensure complete handling of requests (e.g., production scheduling, quotes, pricing, invoicing) Proactively communicate issue status, clarify questions, and ensure a positive customer experience throughout the process Manage and coordinate repair requests efficiently Organize and execute demo deliveries in collaboration with Sales, customers, and technical experts Your background Completed vocational training Minimum 3 years of experience in order handling, order management, and customer relationship management Solid knowledge of processes, tools, products, and SAP Proficient in MS Office (especially Excel); experience with Sales BI is a plus Fluent in English; German is an advantage Strong team player with excellent communication skills More about us Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. #J-18808-Ljbffr

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