Assistant Operations Manager, IATA Store

vor 21 Stunden

Genf, Schweiz International Air Transport Association Vollzeit

Employment Type: Permanent
Contract Duration:

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable, and more inclusive. We celebrate diversity and inclusion in our workforce and respect and value the different backgrounds, perspectives, and skills of our employees. We also care about our employees’ wellbeing and provide flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

Commercial Excellence is a dynamic team within the Marketing and Commercial Performance department and is responsible for driving continuous improvement in systems, processes, and tools supporting the Commercial Products and Services team. The IATA Store, launched in 2024, is IATA’s e-Commerce platform.

What your day would be like

Reporting to the Senior Manager IATA Store and collaborating closely with the Commercial team, you will ensure the smooth operation of the IATA Store. You will oversee product onboarding, gather product requirements from stakeholders (Product Managers), and maintain product listings and pages to ensure they are sellable and up to date on the Store. Your key responsibilities will be:

  1. Operations
    • Manage relationships with stakeholders to maintain content quality, usability, user interaction, journey tracking, and overall commercial performance for the Store.
    • Ensure the smooth running of the e-commerce ecosystem: including product visibility management end-to-end (Store and iata.org), as well as Google Analytics and reporting.
    • Ensure product details are accurate and up to date (description, prices, assets on the Digital Asset Management systems - DAM, release dates, etc.) and transactional email content is current.
    • Guarantee products are sellable on the e-commerce platform.
    • Assist in progressively onboarding all existing and new products (and business models) onto the Store.
  2. Training, support, and continuous improvement
    • Prepare and deliver demos, training sessions, and workshops to enhance team knowledge of existing and new Store features.
    • Assist in testing, bug fixing, and enhancement delivery.
    • Ensure up-to-date documentation of relevant business processes.
    • Provide third-level support for customers and first-level support for IATA Product Managers, acting as a proxy product owner for store features.
  3. Performance analysis
    • Produce reports and insights using tools like Google Analytics, Looker Studio, and Power BI.
    • Assist in gathering and analysing e-commerce performance to identify opportunities for improvement.
We would love to hear from you if
  • 3-5 years of experience in technology-based products, product management, or e-commerce operations.
  • Strong, solution-oriented work ethic and the ability to adapt to varying complexities and priorities.
  • Good understanding of CRM, e-commerce, order-to-cash, and related systems (SAP, Salesforce, Optimizely, or similar platforms).
  • Excellent written communication skills in English.
  • Hands-on with a willingness to learn/figure things out.
  • Strong sense of customer service, ownership, and accountability.
  • Strong interpersonal skills.
Desirable additional skills:
  • Knowledge of data visualisation tools (Power BI, Looker Studio).
  • Knowledge of Jira and Confluence.
  • Knowledge of design or wireframing tools (Figma, Axure, or similar).
  • The preferred candidate is customer-focused with a track record in e-commerce operations, thrives in challenging situations, and can manage multiple priorities in tight timelines. You should enjoy working in an international and diverse organization.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you

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