Product Support Engineer for Medical Devices and Systems 100%
Vor 3 Tagen
Die SCHILLERAG ist eine international führende Medtech-Unternehmung im Bereich der Herz- und Lungen-Diagnostik, Patientenüberwachung, Defibrillation, Rettungsmedizin sowie Softwarelösungen für die Medizinbranche. Unsere in der Schweiz entwickelten und gefertigten Produkte werden weltweit erfolgreich in Kliniken und Arztpraxen wie auch von Rettungsgesellschaften eingesetzt.
Zur Verstärkung unserer Customer Support Abteilung suchen wir per sofort oder nach Vereinbarung eine motivierte Persönlichkeit als
Bist Du proaktiv mit einem hohen Mass an Eigenverantwortung und Zuverlässigkeit? Motivieren Dich Herausforderungen und gehst Du diese qualitätsbewusst und lösungsorientiert an?
Deine Aufgaben- Globale Kundenbetreuung (2nd / 3rd Level Support) für unsere Medizinprodukte mittels Ticketing System und Fernwartung
- Hilfestellung bei Applikations- und Installationsfragen, suche von Artikel- und Geräteinformationen
- Unterstützung bei Hardware- und Softwareproblemen
- Bearbeitung und Eskalation von Reklamationen
- Durchführung von Ursachenanalysen sowie Mithilfe bei der Fehlersuche mit Software- und Gerätetests auf Benutzerebene
- Erstellen von Schulungsunterlagen, technischen Anweisungen und Produktinformationen
- Vorbereiten und Durchführen von Schulungen und Webinaren für die Servicetechniker unserer Vertriebspartner in englischer Sprache
- Vertretung der Customer Support Abteilung bei der Mitarbeit in Projekten
- Enge bereichsübergreifende Zusammenarbeit mit diversen Interessegruppen, inklusive: R&D, QA, RA, PM, Verkauf und Produktion
- Technische Grundausbildung (EFZ) als ElektronikerIn, InformatikerIn oder vergleichbar
- Alternativ Erfahrung und/oder Weiterbildung in der Medizintechnik oder im ICT-Bereich
- Fähigkeit, Probleme zu analysieren, Lösungen zu finden und komplexe Sachverhalte verständlich zu vermitteln
- Sehr gute Deutsch- und Englischkenntnisse (in Wort und Schrift)
- Sehr gute Kenntnisse der Microsoft-Palette sowie gute Kenntnisse der Netzwerktechnologien
- Lösungsorientierte, sorgfältige und qualitätsbewusste Arbeitsweise
- Proaktiv, flexibel und zuverlässig
Freue Dich auf eine spannende und abwechslungsreiche Herausforderung in einem dynamischen, internationalen Arbeitsumfeld. Dich erwartet eine professionelle, innovative und fördernde Arbeitsatmosphäre – eingebettet in die faszinierende Welt der Medizintechnik.
Bei uns gestaltest Du Deine Arbeitszeit flexibel, um Beruf und Privatleben bestmöglich zu vereinen. Wir unterstützen Deine berufliche Entwicklung aktiv, indem wir Dir Zugang zu Weiterbildungen und Fachkursen bieten. Zudem profitieren alle SCHILLER AG Mitarbeitende von einem umfassenden Angebot an Benefits.
Bewirb Dich jetzt unter: www.schiller.ch/de/karriere, SCHILLERAG, Patricia Luzi, Human Resources, Altgasse 68, 6341 Baar. Wir freuen uns, Dich kennenzulernen
Für diese Position berücksichtigen wir nur Direktbewerbungen, danke für das Verständnis.
SCHILLER AG
Frau Patricia Luzi
Human Resources
041 766 42 42
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