Customer Experience Specialist

vor 4 Wochen

Schaffhausen, Schweiz Johnson Controls, Inc. Vollzeit

What You Will Do: Act as the primary point of contact for customer inquiries and issues, ensuring timely and professional responses. Gather and analyze customer feedback to identify trends and areas for improvement. Collaborate with internal teams to resolve customer issues and ensure seamless service delivery. Develop and implement customer experience initiatives aimed at enhancing satisfaction and loyalty. Maintain comprehensive knowledge of Johnson Controls products and services to provide informed assistance. Assist in the creation of training materials and customer resources. Monitor and report on customer experience metrics to inform strategy and decision-making. How You Will Do It: Utilize effective communication skills to engage with customers, providing tailored support. Leverage analytical skills to interpret customer feedback and transform insights into actionable strategies. Work collaboratively with cross-functional teams to develop solutions that meet customer needs. Foster a customer-centric culture by promoting best practices in customer service. Utilize customer experience platforms and tools to enhance service delivery. What We Look For: Proven experience in a customer service or customer experience role, preferably within the technology or building solutions industry. Strong communication skills, both verbal and written, with a focus on customer engagement. Ability to analyze data and generate actionable insights. Excellent problem-solving skills and a proactive approach to addressing customer needs. A passion for delivering exceptional customer service and building relationships. Experience working in a fast-paced, dynamic environment is preferred. Fluency in English is essential and any other languages is a plus. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career growth. A collaborative and inclusive work environment. Work-life balance initiatives. The chance to be part of a company that values sustainability and innovation. Ready to shape a better future? Apply now #J-18808-Ljbffr

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