Guest Operations Specialist/Technician

vor 4 Wochen

Basel, Schweiz Blueground Vollzeit

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date - and that's just the beginning. We're now hosting guests in more than 15,000 homes in 32 cities around the world (and growing), with an aim to hit 100,000 homes in 100 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn't simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We are looking for a Guest Operations Specialist to join our fast growing Basel team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.

What you'll focus on:

  • Work with our Operations Manager to ensure our properties are fully-equipped and move-in ready for our guests.
  • Be Blueground's "boots on the ground" to help resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters/repairs and technology issues (e.g., conducting general maintenance, supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
  • Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards.
  • Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics.
  • Showcase your knack for custom-centricity by being the main point of contact between our guests and the Customer Experience team.
  • Balance workflow processes with independent on-the-go work most of the time, and office-based tasks (e.g., email, slack, G-suite) the rest of the time.

What we are looking for:

  • Problem solver, with ability to work in a fast-paced and "get the job done" culture.
  • Client-focused communicator with proven technical expertise, flexible schedule, and readiness for emergencies.
  • Adaptability to a fast-paced "get the job done" culture, handling small maintenance tasks for exceptional guest experiences.
  • Hands-on approach, ensuring excellence in prestigious Basel buildings through meticulous inspections and accurate reports.
  • Enthusiasm to own a part in driving operational excellence.
  • Hospitality experience will be an asset.
  • Detail-oriented and confident user of technology (email, slack, G suite).
  • Customer-first mindset with a sense of urgency.
  • Fluency in English.
  • Driver's licence.
  • Comfortable working in a fast-paced environment.

Your benefits:

  • Competitive salary.
  • Blueground Stock Option Plan.
  • Flexible paid time off.
  • Dynamic working environment with talented people.
  • Flexible work environment through our Blueground Nomads employee mobility program.
  • Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai

#LI-Onsite

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok

#J-18808-Ljbffr

  • Guest Operations Specialist/Technician

    vor 1 Monat

    Basel, Schweiz Tbwa ChiatDay Inc Vollzeit

    Guest Operations Specialist/Technician (Basel)At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We are looking for a Guest Operations Specialist to join our fast-growing Basel team. The...

  • Labor Technician Specialist

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Avantor Vollzeit

    OverviewAt Avantor, we're committed to advancing life-changing science. We're seeking a highly motivated Labor Technician Specialist to join our team in Basel, Switzerland.

  • Associate Guest Services Manager

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About the Role:This is an exciting opportunity to join the Viking Cruises team as a Guest Services Manager. As a key member of our shipboard staff, you will be responsible for ensuring the efficient and effective operation of all guest service-related matters, in accordance with Viking's STAR Service Standards.About the Department:The Guest Services...

  • MISSISSIPPI Guest Services Representative

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About Viking Cruise LineViking Cruise Line is a leading provider of luxury cruises, offering unique experiences to guests around the world. As a Guest Services Representative, you will play a key role in delivering exceptional service to our guests.Job OverviewAs a Guest Services Representative, you will be responsible for providing friendly, personalized...

  • Guest Services Manager

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Job Description: Guest Services ManagerViking Cruises is seeking a highly skilled Guest Services Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring the efficient and effective operation of all guest service-related matters.Key Responsibilities:Manage the Explorers Desk Team to ensure guest satisfaction is...

  • Guest Services Manager

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About This Role:Viking Cruises is seeking a highly skilled and experienced Guest Services Manager to join our team. This role is a fantastic opportunity for a hospitality professional to lead our guest services operations and deliver exceptional experiences for our guests.About the Job:As a Guest Services Manager, you will be responsible for ensuring the...

  • Hotel Operations Manager

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Hosco Vollzeit

    Hotel Operations ManagerAs a key member of our hospitality team, you will be responsible for ensuring the highest standards of service and quality in our hotel operations. With a focus on delivering exceptional guest experiences, you will lead a team of professionals in maintaining our hotel's reputation for excellence.Purpose of PositionManage the daily...

  • MISSISSIPPI - Guest Services Manager

    vor 6 Monaten

    Basel, Schweiz Viking Vollzeit

    Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in...

  • Financial Operations Specialist

    vor 4 Wochen

    Basel-Pratteln, Basel-Land, Schweiz Ikea Vollzeit

    Job Description: We are seeking a highly skilled Financial Operations Specialist to join our team at Ikea. As a Financial Operations Specialist, you will be responsible for providing support to our finance systems and performing end-user trainings. Key responsibilities include: Serving as a Project Member during the implementation of new financial systems...

  • River Expedition Manager

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Immerse Yourself in a World-Class River Expedition ExperienceViking, the world-renowned leader in small ship travel, invites experienced hospitality professionals to join our esteemed team as a River Expedition Manager. With over 25 years of excellence in destination-focused river and ocean voyages on all seven continents, we offer an unparalleled guest...

  • Senior QA Operations Specialist

    vor 3 Wochen

    Basel, Basel-Stadt, Schweiz Gi Group SA Vollzeit

    We are seeking a highly skilled Senior QA Operations Specialist to join our team at Gi Group SA. This is an exciting opportunity for a dedicated professional to make a meaningful impact in the pharmaceutical industry.About UsGi Group SA is a leading provider of human resources services, with a strong focus on quality and innovation. Our company values...

  • MISSISSIPPI - Guest Services Agent

    vor 6 Monaten

    Basel, Schweiz Viking Vollzeit

    ABOUT VIKING  Founded in 1997, Viking is the world’s #1 small ship travel company, operating on rivers, oceans and lakes around the world. In September 2022, Viking launched the Viking Mississippi, a state-of-the-art 386-guest ship, which cruises along the Mississippi River between New Orleans, LA to St. Paul, MN.    ROLE OVERVIEW  As part of our...

  • Laboratory Technician

    vor 6 Monaten

    Basel, Schweiz CSEM Vollzeit

    **Facing the Challenges of our time** Help us grow and be more impactful! **The “Coatings for Energy Devices” group of our “Sustainable Energy” Business Unit **based in Neuchâtel, Switzerland, is currently looking for a **Laboratory Technician.** **The contract will be a fixed term contract of 2 years.** **Your mission** Your mission is the...

  • IT Operations Systems Specialist

    Vor 6 Tagen

    Basel, Basel-Stadt, Schweiz Bechtle Schweiz AG, Onsite Services Vollzeit

    Job OverviewWe are seeking an IT Operations Systems Specialist to join our team in Basel, Switzerland.About the RoleThis permanent position involves working with our clients to ensure the smooth operation of their IT systems. Key responsibilities include:New user onboarding and trainingPoint of contact for building automation and process...

  • Senior Culinary Operations Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Hosco Vollzeit

    About the RoleAs a Senior Culinary Operations Manager, you will oversee the entire galley operation, ensuring safe and quality food production while creating a guest-oriented service culture. Your primary focus will be on managing the day-to-day activities of the galley team, including inventory management, equipment control, and maintaining immaculate...

  • Director of Maritime Operations

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Experience the Thrill of Leading Ocean OperationsAre you a seasoned leader with a passion for maritime operations? Do you have what it takes to drive excellence in our guests' experiences around the world? We're looking for a Director – Port Operations to join our team at Viking Cruises, headquartered in Basel, Switzerland.As a key member of our Ocean...

  • Director - Port Operations Leader

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Viking Cruises is seeking a visionary leader to join our Ocean Operations team as a Director - Port Operations. In this role, you will be responsible for overseeing the day-to-day activities of the port operations department, ensuring that our Ocean and Expedition ships and guests have the best possible conditions in over 300 ports worldwide.Key...

  • IT Building Operations System Administrator/Technician

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Bechtle Schweiz AG, Onsite Services Vollzeit

    We are seeking an IT Building Operations System Administrator/Technician to join our team at Bechtle Schweiz AG, Onsite Services in Basel. This permanent position offers a challenging opportunity to work with cutting-edge technology and contribute to the success of our clients.Job SummaryThis role is responsible for providing first-level support to end-users...

  • Senior Device Operations Specialist

    vor 3 Wochen

    Basel, Basel-Stadt, Schweiz Roche Vollzeit

    Company OverviewRoche, a leading pharmaceutical company, is at the forefront of digital health innovation. Our mission is to harness the power of technology to transform healthcare.Job DescriptionWe are seeking an experienced Senior Device Operations Specialist to join our Digital Biomarker team. As a key member of this team, you will be responsible for...

  • Financial Operations Specialist

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Lonza Vollzeit

    At Lonza, we are committed to delivering exceptional financial operations. We are seeking a highly skilled Financial Operations Specialist to join our team.The successful candidate will be responsible for providing effective financial and administrative support to ensure seamless accounts payable transactions. To achieve this, they will need to accurately...