German speakers Inside Sales in Greece

vor 3 Wochen

Genf, Genf, Schweiz Teleperformance Vollzeit

The Shift Leader assists the Store Manager of the establishment in his/her various tasks by supervising and coordinating the activities of the restaurant. He or she is responsible for the image of the Burger King brand.

The Shift Leader must ensure customer satisfaction and good service within a reasonable time. He or she must control the fluidity of taking orders and the speed of service. Additionally, the Shift Leader must ensure the best loyalty of customers and lead corrective actions in response to customer comments.

Operational in the field, the Shift Leader must be present in the kitchen, at the counter, and in the catering room to help employees if necessary and limit the waiting time for customers. He or she is the manager in charge of the shift.

Operational Management:

The Shift Leader manages the daily life of the entire restaurant in compliance with Burger King standards. He or she participates in and ensures the application of the restaurant opening and closing procedures. It guarantees the correct application of quality indicators and implements corrective actions if necessary. It enforces Burger King health and safety standards.

  • He or she ensures the proper use and functioning of the restaurant equipment.
  • He or she participates in the management of the supply of raw materials and maintenance products, managing the monitoring of stocks of goods.
Team Management:

He or she actively participates in workforce management: assisting the Store Manager in recruitment, integration, and training of employees (administrative follow-up, respect of deadlines). He or she also organizes performance appraisal interviews.

He or she draws up the schedules, established in line with the restaurant's productivity forecasts and activity flows. He or she plays the role of animator, leading pre-rush briefings and end-of-service debriefings, guaranteeing a good team spirit by motivating collaborators and addressing performance issues as necessary.

Qualifications and Skills Required:

Required conditions: BAC obtained (or equivalent) / BAC +2

  • Knowledge / Professional Skills:
  • Customer reception
  • Knowledge of sales techniques
  • Collection procedure
  • Culinary production technique
  • Team leadership
  • Mastery of hygiene and food safety rules
  • Inventory management
  • Knowledge of social legislation
  • Sense of contact and customer satisfaction
  • Ease of expression, capacity in team management
  • Dynamism and reactivity
  • Compliance with standards and processes
  • Punctuality, thoroughness, and availability
  • Taste for teamwork
  • Versatility and adaptability
  • Good presentation
  • Initiative, proactivity
Salary Package:
  • Employment contract of indefinite duration
  • Hourly
  • Remuneration: according to the grid in force within the company
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