Senior Coordinator Non-Technical Customer Support

Vor 2 Tagen

Nyon, Schweiz Beckman Coulter Life Sciences Vollzeit

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We are currently seeking a Customer Service Representative who will be responsible for providing proactive support to our customers, problem-solving for prompt resolutions, and driving best practices within our European team.

In this role, you will be responsible for:

  • Daily management of customer orders, from booking through to shipment. Collaborating with commercial operations and internal support functions where needed to ensure timely revenue recognition. Addressing customer inquiries and complaints via phone calls or emails. Inquiries may include pricing, stock availability, delivery, and order status as well as product information.
  • Ensure appropriate communication on order status is shared between customers and field operations. Maintenance of sales product and service contracts. Setting up delivery and/or billing schedules as required. Working closely with commercial operations and internal support functions to drive growth and continuous improvement.
  • Working together with our credit collection department to resolve disputed invoices. Issuing credit corrections, new invoices and/or customer returns as needed.

The required qualifications for the job include:

  • Fluent in Spanish, Italian and French written and spoken. Good understanding of English.
  • Previous experience working in a customer support center and/or with customer service administration.
  • Experience in using Oracle or similar ERP.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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