Lead Product Manager

Vor 3 Tagen

Genf, Schweiz Proton Vollzeit
Join Proton and build a better internet where privacy is the default

Proton is one of Europe’s fastest growing scale-ups, serving more than 100 million users around the world. Since the launch of our first service – Proton Mail – in 2014 by scientists who met at CERN, Proton now provides an ecosystem of well-known services such as Proton VPN, Proton Drive (encrypted file storage), Proton Pass (encrypted password manager) and much more.

Our mission is to build a more ethical and responsible alternative to Big Tech services, with a focus on end-to-end encryption, privacy, open-source and ease-of-use. Our user-first approach has helped Proton grow organically to serve millions of consumers and businesses around the world, with users from organisations including The Guardian, The New York Times and the UN. Proton does not have venture capital investors, is profitable and self-sufficient, and today has over 500 employees representing over 40 nationalities. We're headquartered in Geneva, Switzerland, with additional offices in Zurich, London, Paris, Barcelona, Taipei, Skopje, Vilnius and Prague.

The Accounts Team

Proton Account team owns capabilities throughout the lifecycle of our customer journeys, from the critical acquisition and signup step, to account management while utilizing our services, to effective promotions and checkout flows. The Accounts Team is one of the key engineering teams that are centrally positioned to contribute within all Proton's products.

Purpose of the role

We are looking for a Lead Product Manager to drive the evolution of Proton accounts. Your responsibility will be to grow the portfolio of product capabilities to serve our customers and our business for long term sustainable growth.

What you will do

  • Define and execute a strategic vision for the product across all platforms (Mobile, Desktop, Web and back-end) including both user-level product components and developer-level product components.
  • Define what success looks like in terms of team goals and metrics that align with the larger Proton mission.
  • Establish strong working relationships with and influence business units across the entire Proton ecosystem with a strong direction and convincing product insights.
  • Drive product innovation by identifying internal and external customer problems and devising novel solutions with a cross functional team.
  • Lead, inspire and coach the product organization for the Account domain.
  • Facilitate collaboration between product, engineering, growth and marketing to align on the vision and execution.
  • Challenge yourself and your team to push the boundary of the status quo.
  • Set the pace for the teams, help them to overcome blockers and execute faster.
  • Lead the teams through execution and troubleshoot problems involving multiple teams inside and outside of product.

Job requirements

  • 7+ years of experience in product management across web, mobile and desktop platforms, particularly in the B2C context (B2B is a plus).
  • Experience in managing small teams (at least 2 people) directly and about 25 people indirectly.
  • Strategic leader with an analytical and data-driven mindset, with a track record for launching products and features with commercial impact.
  • Strong empathy for the customer, user-centric mindset, and an unwillingness to lower standards.
  • Good sense of business acumen and ability to work closely with marketing, sales, finance and other product teams.
  • A strong innate sense for good UX, with a love for design.
  • Solid project management skills with successful track record of delivering on time and given resource constraints.
  • The right mentality to remove obstacles and enable the team to move forward.
  • Technical acumen with ability to scope developer-level products (API, SDK) and to contribute to technical decisions.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

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