Shore Excursions Operations Senior Manager
Vor 2 Tagen
JOB PURPOSEThe Shore Excursions Operations Senior Manager is responsible for supervising MSC product development process and operations. Among his / her tasks, theShore Excursions Operations Senior Manager oversees strategic planning and bidding for the appointment of tour operators, operational delivery quality in the ports of call, ensuring that the rest of the team performs in the geographical areas of competence for their assigned goals. As responsible of the MSC Product development and Corporate Shore Excursions Manager teams, this role involves developing and implementing strategies, products, and onboard operations that enhance the guest experience, improve efficiency, and ensure compliance with all relevant regulations and standards.KEY ACCOUNTABILITIESProduct Management & DevelopmentSupervising the procurement via periodical bids to determine the local Operators with the best cost-effectiveness and highest quality standards in coordination with Shore Excursions Product development teams.Monitoring the performance of Shore excursions in delivering the best customer experience.Cooperating with Business Analyst and Corporate Tour Managers team to determine optimal selling prices and ensure cost containment to meet budgeted revenue targets by developing a year over year analysis containing pricing, tour mix, inventory, and historical sales.Ensuring that the shore excursions programs are in line with company requirements and track results together with Shore excursions Customer experience Manager. Review and investigate root cause of high priority problem issues; implement processes to reduce the risk of similar issues in the future and to ensure a continuous improvement.Operation handlingLeading the operational process between the various shoreside and onboard teams.In contact with ships and operators, in coordination with Corporate Tour Managers & Operational offices to solve operational issues, including but not limited to guest accidents, guest service issues, last-minute program revision, cancellation or change in port of call.QUALIFICATIONS (skills, competencies, experience)Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferredMinimum 5 years of managerial experience as well as cruise management is a must.English fluent, written and spoken.Ability to speak additional languages such as Italian, Spanish, French or German is an advantage.Effective management skills in a multicultural and dynamic environment.Strong communication, problem solving, decision making, and interpersonal skills.Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.Advanced computer software skills required including Microsoft Office toolsThis position involves 30% travel time.VISA REQUIREMENTS (if any)Right to work in Switzerland #J-18808-Ljbffr
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Shore Excursions Product Development Manager
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Genf, Schweiz MSC Cruises VollzeitShore Excursions Product Development Manager Join to apply for the Shore Excursions Product Development Manager role at MSC Cruises. Where passion meets opportunity. The best of your adventures is the one you have yet to sail! Your Purpose In line with current and future tourism trends, the Shore Excursions Product Development Manager oversees product...
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Genf, Schweiz MSC CRUISES VollzeitA leading cruise company in Switzerland is looking for a Shore Excursions Operations Senior Manager to supervise their product development and enhance guest experiences through strategic planning and operational management. The ideal candidate has at least 5 years of managerial experience, a relevant degree, and fluency in English. Additional language skills...
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