Client Success

Vor 3 Tagen

Zürich, Schweiz dacadoo Vollzeit

We’re looking for a Client Success & Digital Marketing Specialist to support our Marketing & Client Success team. This role is based at our office in Zurich/Switzerland (hybrid ). You will report to the Head of Marketing & Client Success.

dacadoo is a Swiss technology SaaS company that develops technology solutions for digital health engagement and health risk quantification. Our digital health engagement platform (DHEP) is a mobile-first solution that leverages behavioral science, AI, and gamification to help end users improve their health and well-being while helping clients from various industry segments improve customer engagement and loyalty through personalization. dacadoo’s 65 global employees are committed to making the world a healthier place.

Tasks

As a Client Success Marketing Specialist focused in digital engagement, you will play a key role in ensuring the success of our clients by optimizing user engagement strategies and supporting marketing activities. Your main responsibilities include:

  • Proactively manage and consult your portfolio of clients, leveraging user analytics, engagement tools, and best practices to maximize their success and drive monetization strategies.
  • Utilize data-driven insights to evaluate service performance based on key engagement metrics (usage, retention, and activity), and recommend tailored strategies to help clients improve their customer acquisition, retention, sales, and cost efficiency.
  • Design and deploy user engagement strategies to activate, retain, and re-engage users.
  • Create and document marketing processes, best practices, and benchmarks, as well as develop new engagement concepts.
  • Work closely with the marketing team to support lead acquisition strategies.
  • Manage digital marketing campaigns on our platform, test new ideas, and oversee digital operations for prospects and pilot programs.
  • Assist the sales team with pre-sales activities by providing marketing insights and engagement strategies.
Requirements
  • Bachelor’s or Master’s degree or equivalent in Business Administration, Marketing, or a related field.
  • 3-5 years of experience in Digital Marketing, Client Success, or a combination of both, with a strong focus on engagement strategies in the SAAS industry.
  • Proven experience in managing marketing adoption, acquisition, and engagement campaigns, especially for loyalty programs or mobile apps.
  • Experience in Insurance, Banking, or Retail is a plus
  • Fluent in English and German. Portuguese or Spanish a big plus.
  • Strong analytical, organizational, and communication skills.
  • A hands-on and proactive team player, capable of working in a fast-paced environment.
  • Proficient with MS Office. Familiarity with Jira, Confluence, Matomo, Hubspot, Canva, AI tools and performance dashboards.
  • Applicants must be Swiss citizens or hold a valid Swiss work permit.
Benefits
  • A truly international and multicultural environment, working with global clients and a diverse team.
  • The freedom to bring your ideas to life, shape strategies, and make a real impact in a growing SaaS company.
  • A fast-paced, collaborative, and innovative workplace where learning and professional growth are encouraged.
  • The chance to work in a hands-on role with autonomy and responsibility, gaining experience across marketing, client success, and digital engagement.
  • A flexible and dynamic work environment where creativity, problem-solving, and initiative are valued.
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