Operations Associate

vor 18 Stunden


Zürich, Schweiz Batgroup Vollzeit

Here at Batmaid, our objective is to become the global leader provider of "well-being at home" with high-quality cleaning services. With 150 employees and more than 4,000 Trusted Professional Cleaning Agents, headquartered in Switzerland and expanding across Europe, we are making that a reality.

Batgroup was created to reinforce our primary mission: the fight against the Black Market and ensuring that cleaning industry workers have the coverage and insurances they deserve. Within the Batgroup, we have various identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid to hiring house cleaning employees through Batsoft.

Your mission

This role is part of the Regional Operations Team for Zürich in Batmaid Switzerland, responsible for ensuring the successful execution of cleaning services, coordinating between our Batmaid cleaners and our customer base.

Responsibilities

  1. Onboarding new customers and managing existing ones
  2. Amending cleaning schedules according to customer and agent needs
  3. Ensuring correct information is captured in the Batmaid Platform to enable the successful planning, execution, and billing of cleaning services
  4. Processing damages and cleaning quality issues
  5. Helping agents onboard and following new agents during their initial time at Batmaid
  6. Providing answers to level-one admin questions regarding payroll and contracts
  7. Coaching our cleaners based on feedback from our customers to ensure continued quality of service.
Requirements

  1. Fluent in German and English is a must; French and any other language is a plus
  2. Ability to handle complaints and be solution-oriented
  3. Excellent communication and telephone etiquette skills
  4. Attention to detail, speed, and accuracy
  5. Proactive with the ability to work with minimal supervision; hard worker and self-starter with a roll-up-your sleeves attitude
  6. Social, friendly, and motivated attitude
  7. Fast learner with the ability to multitask
  8. Hands-on personality with the ability to work in a fast-paced environment
Additional information:

What does it mean to work at Batmaid?

You'll be working for the cleaning industry and fighting the Black Market on as many fronts as possible, all while being part of a dynamic workplace and working with international team members. This is the kind of place where you have room to make a difference and be creative. #J-18808-Ljbffr

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