IT Business Analyst
vor 3 Wochen
IT Business Analyst (f/m/d) - top floor/shop floor/Manufacturing/IT/OT architectures/Integrations/GMP/GxP/CSV/Service Management/English & German
Project:
For our customer, a big pharmaceutical company based in Kaiseraugst, we are looking for a highly qualified IT Business Analyst.
Background:
You will work as a BA in an ongoing IT driven program focusing on the analysis of service management processes. What incident patterns exist, how should these be addressed (analytics), and how should knowledge for resolution be distributed (knowledge management).
The perfect candidate:
Has a minimum of 5 years of experience as a Senior Business Analyst in the medical device or pharmaceutical industry and has excellent Service Management knowledge. Additionally, we are looking for someone who speaks fluent English and German and brings proven experience in pharma manufacturing processes.
Tasks & Responsibilities:
As an IT Business Analyst, you typically undertake a variety of activities that help bridge the gap between IT and business objectives to ensure that IT projects deliver value to the business and meet the needs of stakeholders effectively. This includes:
- Requirement Gathering and Analysis:
Engaging with stakeholders to identify and capture their requirements. Analyzing and documenting business needs to ensure that they are clear, complete, and aligned with business goals. - Process Modeling and Improvement:
Creating process models to document and understand current business processes. Identifying areas for improvement and recommending solutions to enhance efficiency and effectiveness. - Solution Design and Validation:
Working with IT teams to design solutions that meet business requirements and align with technological capabilities. Validating solutions through testing, ensuring that they meet specified requirements and function as intended. - Stakeholder Communication and Management:
Acting as a liaison between business stakeholders and IT teams, ensuring clear and effective communication. Managing stakeholder expectations and ensuring that all parties are kept informed of project progress and changes. - Documentation and Reporting:
Preparing detailed documentation of business requirements, process maps, use cases, and other relevant materials. Creating and presenting reports and updates to stakeholders, providing insights and recommendations based on analysis.
Your specific responsibilities include:
• Review and evaluation of ServiceNow incidents (INC)
• Establish a knowledge management process to utilize the INC results.
Must Haves:
• 5+ years of experience as a Senior Business Analyst in the medical device or pharmaceutical industry
• Generalist knowledge about top floor and shop floor processes, data models, IT/OT architectures and systems including Integrations
• Excellent Service Management knowledge
• Proven experience in pharma manufacturing processes
• Experience in business partnering, ability to quickly learn new business domains and processes
• GMP/GxP/CSV experience
• Strong stakeholder management, communication and conflict management skills
• Analytical, structured, empathic, quality-conscious, target-oriented
• Process design
• Statistical data evaluation, analysis and presentation
• Fluent in English AND German (written and spoken).
Nice to have:
• Manufacturing/ITOT experience is a great plus.
Reference Nr.: 923723SDA
Role: IT Business Analyst
Industry: Pharma
Workplace: Kaiseraugst and Remote (majority of the time remote, regularly onsite meetings in KAU)
Pensum: 100%
Start: asap
Duration: 31.03.2025
Deadline: 21.10.2024
If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.
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