Technical Writer
vor 2 Wochen
Technical Writer & Content Analyst Gifthealth is revolutionizing the way people experience healthcare by simplifying the management of prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. Position Summary We are seeking a Technical Writer / Content Analyst to rebuild and modernize Gifthealth’s knowledge ecosystem, including internal agent‑facing documentation and public‑facing content. This role supports Operations and Customer Experience by creating clear, accurate, and scalable documentation that drives consistency, operational excellence, and effective knowledge management. Key Responsibilities Lift and shift the existing knowledge base from Google Sites to Zendesk or other recommended platform. Audit and organize agent workflows. Write and maintain public‑facing Help Center content for customers. Create process maps for technical, operational, and cross‑functional workflows. Collaborate with Operations, CX, Pharmacy, and Engineering to gather requirements and validate documentation accuracy. Standardize agent communication scripts, canned responses, and macros. Implement content structure, taxonomy, and governance standards for long‑term scalability. Ensure documentation remains accurate, up‑to‑date, and compliant with quality expectations. Qualifications 2–5 years of experience in technical writing, content analysis, operations documentation, or related field. Exceptional writing, editing, and verbal communication skills. Extreme attention to detail and ability to simplify complex processes. Experience creating SOPs, process maps, or workflow documentation. Strong organizational and project management skills. Preferred Experience with Zendesk products including Support and Guide (Help Center). Experience in fast‑paced or operational environments. Ability to work cross‑functionally and collaborate with technical, operational, and customer‑facing teams. Natural problem‑solver. Demonstrated ability to produce high‑quality, structured, and user‑friendly documentation. Work Environment Location: Remote Schedule: Full‑time Possible availability during peak operational periods or for urgent documentation updates. Regular meetings with Operations, CX, Pharmacy, and Engineering teams for alignment and content review. Essential Functions Remain in a stationary position for extended periods while writing or reviewing documentation. Work on a computer for the entire shift. Attend virtual meetings with cross‑functional teams. Employment Classification Status: Full‑time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Gifthealth reserves the right to modify job duties or descriptions at any time. #J-18808-Ljbffr
-
Remote Technical Writer
vor 1 Woche
Fully, Schweiz Gifthealth VollzeitA healthcare innovation company is seeking a Technical Writer / Content Analyst to modernize their knowledge management ecosystem. The role involves creating accurate documentation and collaborating across teams. The ideal candidate will have 2-5 years of experience in technical writing or content analysis, with exceptional writing and communication skills....
-
Remote Knowledge Architect
vor 2 Wochen
Fully, Schweiz Gifthealth VollzeitA healthcare technology company is seeking a Technical Writer / Content Analyst to enhance its knowledge ecosystem. This remote full-time role involves creating and maintaining accurate documentation, collaborating with various teams, and ensuring compliance with quality standards. Ideal candidates will possess 2-5 years of relevant experience, strong...
-
Technical Writer
vor 1 Woche
Fully, Schweiz Gifthealth VollzeitAbout Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer‑centric company dedicated to making a positive...
-
Specification Writer
Vor 4 Tagen
Fully, Schweiz McMillan Pazdan Smith Architecture Vollzeit2 days ago Be among the first 25 applicants Description We are seeking an experienced Spec Writer to join our Greenville team. The Specifications Writer will utilize knowledge of construction products, materials and methods to write specifications and documentation for a variety of projects and building types and perform quality control. The ideal candidate...
-
Technical Operations Support Specialist
vor 1 Woche
Fully, Schweiz Dura Software VollzeitDescription We are looking for a Technical Operations Support Specialist to join our team at Oxlo, a Dura Software company. This is a US-based Remote, full‑time, Exempt position. This role is responsible for the support and maintenance of our proprietary production integration platform, which connects automotive dealerships to manufacturers like...
-
Freelance Data Science Content Creator
vor 2 Wochen
Fully, Schweiz ACCA Careers VollzeitACCA ACCA seeks experienced Data Science professionals to create high-quality learning content for the new Data Science offerings. As a Freelance Content Creator, you will develop engaging, pedagogically sound materials including study guides, practice questions, case studies, worked examples, and interactive learning resources that align with ACCA's...
-
Accessibility Developer
vor 4 Wochen
Fully, Schweiz Virginia Tech Master of Information Technology (VT-MIT) VollzeitReporting to the Accessibility Developer Team Lead in Virginia Tech’s Office for Civil Rights Compliance and Prevention Education, this position will assist in providing guidance, consultation, and training to campus units in designing accessible content and fostering a community of developers and content creators committed to best practice and...
-
Senior ALC Developer
Vor 3 Tagen
Fully, Schweiz Maximus Inc. Vollzeit $ 115'000 - $ 166'000 pro JahrSenior ALC Developer - Fully Remote, Direct Hire Company: Maximus Inc. Job Description: Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) Master File project. The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or...
-
TA19 Business Dev Security Specialist
Vor 7 Tagen
Fully, Valais, Schweiz Softek International Vollzeit CHF 80'000 - CHF 120'000 pro JahrDescriptionProposal Writing:Architect, implement and write responses to RFIs and RFPs centered around cloud technology and security compliance services, and design graphics to streamline and explain the RMF compliance process.Seamlessly integrate and synchronize cybersecurity tools such as Splunk, Qumlos, Axonius, and Tenable with enterprise platforms like...
-
Senior DevOps Engineer
Vor 6 Tagen
Fully, Schweiz Career Hire5 VollzeitSenior DevOps Engineer (Crypto & Masternodes focus) 1 day ago Be among the first 25 applicants Senior DevOps Engineer (Crypto & Masternodes focus; remote) The company (Name withheld due to security reasons) is a non‑custodial staking, re‑staking, and node hosting platform that delivers advanced, secure infrastructure for institutional and retail...
