Support Solution Analyst
vor 2 Wochen
As an IT Support Analyst at Philip Morris PMI in Lausanne, you will be responsible for the support and maintenance of our commercial systems, consumer database solutions, retailer apps, digital platforms and mobile apps using service management, providing support to our commercial organization such as our field force or contact center agents. Utilizing the correct governance to help PMI employees achieve their business objectives. Main Tasks Providing technical support to teams within the organization Managing ticketed support system and ensuring list requests and resolutions are kept up to date Identifying and resolving technical issues Apply service management methodology and usability practices Maintain active contact and communication with stakeholders and provide advice and consulting to management on business matters having IT implications Possessing specialist knowledge of operating systems, devices, applications and software Assisting with systems integrations Maintaining and updating technical documents and procedures Managing support coordination at a local and global level where required Communicating maintenance plans and upgrading schedules for the organizations systems Resolve complex project related issues by analyzing, identifying and facilitating the emergence of solutions leading to optimal resolution Your Profile An analytical mind team player with university degree in Information Technology, Computer Science or equivalent experience Track record of at least 2-3 years of relevant experience in supporting IT systems and services Understanding of organization's business and able to discuss business requirements with leadership outside of IT and ability to develop and articulate technical concepts for general use Sound understanding of current and future Technology capability Excellent digital skills, combined with knowledge on customer support, consumer engagement and communications Experience in the deployment of mobile apps and Digital/CRM solutions Proficiency on JIRA Ticketing system would be a plus Experience in data analytics and transactional sales systems is an asset Excellent stakeholder relationship management Strong creative skills, with knowledge in app design and UX Familiar and curious about digital marketing including social media platforms and content creation Fluent in both written and spoken English Drive for results, excellent communication and problem-solving skills, ready to work in a challenging business environment Ability to connect strategy to execution, assess current state and support execution of transformation plans Detailed and customer focused with a strategic commercial mindset Advanced partner management, negotiation and influencing skills What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: Seize the freedom to define your future and ours. Well empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong. Pursue your ambitions and develop your skills with a global business. Take pride in delivering our promise to society: to improve the lives of a billion smokers. #J-18808-Ljbffr
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Support Solution Analyst
vor 2 Wochen
Lausanne, Schweiz Manpower SA VollzeitAs an IT Support Analyst at Philip Morris (PMI) in Lausanne, you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact center agents. Utilizing...
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Support Solution Analyst
vor 2 Wochen
Lausanne, Waadt, Schweiz Manpower Vollzeit CHF 60'000 - CHF 120'000 pro Jahr**** As an IT Support Analyst at Philip Morris (PMI) in Lausanne, you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact center agents....
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Support Solution Analyst
vor 2 Wochen
Lausanne, Waadt, Schweiz Manpower Vollzeit CHF 60'000 - CHF 100'000 pro Jahr**** As an IT Support Analyst you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact center agents. Utilizing the correct governance to help...
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IT Solutions
vor 2 Wochen
Lausanne, Schweiz Manpower SA VollzeitA leading staffing company is seeking an IT Support Analyst in Lausanne, Switzerland. The successful candidate will provide technical support and maintenance for commercial systems while collaborating with various teams. Key qualifications include a university degree in Information Technology, 2-3 years of relevant experience, and excellent communication...
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ICT BUSINESS ANALYST
vor 2 Wochen
Lausanne, Schweiz Eni VollzeitICT BUSINESS ANALYST (IRC ) Open date-closing date :24/01/ /03/2024Other European countries-Switzerland-LOSANNA-CH-LAUSANNE AV. DE GRATTA Professional Family :ICTHome National|Junior|Residential IRC - ICT BUSINESS ANALYST At Eni we are looking for an ICT Business Analyst to work at Eni Suisse in Lausanne, Switzerland. You will be working for our ICT...
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Senior Business Analyst Bloomberg – Banque
vor 23 Stunden
Lausanne, Waadt, Schweiz Expleo VollzeitOverviewExpleo propose une offre unique de services intégrés d'ingénierie, qualité et conseil stratégique pour la transformation digitale. Dans un contexte d'accélération technologique sans précédent, nous sommes le partenaire de confiance des entreprises qui innovent. Nous les aidons à développer un avantage compétitif et à améliorer le...
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Senior Business Analyst Bloomberg – Banque
vor 22 Stunden
Lausanne, Waadt, Schweiz Expleo VollzeitOverviewExpleo propose une offre unique de services intégrés d'ingénierie, qualité et conseil stratégique pour la transformation digitale. Dans un contexte d'accélération technologique sans précédent, nous sommes le partenaire de confiance des entreprises qui innovent. Nous les aidons à développer un avantage compétitif et à améliorer le...
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Senior Business Analyst Bloomberg – Banque
vor 23 Stunden
Lausanne, Waadt, Schweiz Expleo VollzeitOverview Expleo propose une offre unique de services intégrés d'ingénierie, qualité et conseil stratégique pour la transformation digitale. Dans un contexte d'accélération technologique sans précédent, nous sommes le partenaire de confiance des entreprises qui innovent. Nous les aidons à développer un avantage compétitif et à améliorer le...
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QA / Test Analyst Confirmé
vor 4 Wochen
Lausanne, Schweiz ALBEDIS VollzeitIntroductionNotre client, acteur reconnu de son secteur, recherche un Test Analyst confirmé pour renforcer ses équipes. Le poste s'adresse à un professionnel disposant d'une solide expérience en environnements Agile, avec une maîtrise des tests fonctionnels, frontend et API, et une réelle capacité à travailler dans un cadre international et...
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QA / Test Analyst Confirmé
vor 4 Wochen
Lausanne, Schweiz ALBEDIS VollzeitINTRODUCTION: Notre client, acteur reconnu de son secteur, recherche un Test Analyst confirmé pour renforcer ses équipes. Le poste s'adresse à un professionnel disposant d'une solide expérience en environnements Agile, avec une maîtrise des tests fonctionnels, frontend et API, et une réelle capacité à travailler dans un cadre international et...
