Support Solution Analyst

vor 2 Wochen

Lausanne, Waadt, Schweiz Manpower Vollzeit CHF 60'000 - CHF 100'000 pro Jahr
**​** As an IT Support Analyst you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact center agents. Utilizing the correct governance to help PMI employees achieve their business objectives.**​** **MAIN TASKS**
• Providing technical support to teams within the organization
• Managing ticketed support system and ensuring list requests and resolutions is kept up to date
• Identifying and resolving technical issues
• Apply service management methodology and usability practices. Maintain active contact and communication with stakeholders and provide advice and consulting to managements on business matters having IT implications.
• Possessing specialist knowledge of operating systems, devices, applications and software
• Assisting with systems integrations
• Maintaining and updating technical documents and procedures
• Managing support coordination at a local and global level where required
• Communicating maintenance plans and upgrading schedules for the organization's systems
• Resolve complex project related issues by analyzing, identifying and facilitating the emergence of solutions leading to optimal resolution. **YOUR PROFILE**
• An analytical mind team player with university degree in Information Technology, Computer Science or equivalent experience.
• Track record of at least 2-3 years of relevant experience in supporting IT systems and services.
• Understanding of organizations business and able to discuss business requirements with leadership outside of IT and ability to develop and articulate technical concepts for general use
• Sound understanding of current and future Technology capability
• Excellent digital skills, combined with knowledge on customer support, consumer engagement and communications.
• Experience in the deployment of mobile apps and Digital/CRM solutions
• Profficiency on JIRA Ticketing system would be a plus
• Experience in data analytics and transactional sales systems is an asset
• Excellent stakeholder relationship management
• Strong creative skills, with knowledge in app design and UX
• Familiar and curious about digital marketing including social media platforms and content creation
• Fluent in both written and spoken English
• Drive for results, excellent communication and problem-solving skills, ready to work in a challenging business environment.
• Ability to connect strategy to execution, assess current state and support execution of transformation plans.
• Detailed and customer focused with a strategic commercial mindset.
• Advanced partner management, negotiation and influencing skills **​** **What we offer** Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business
• Take pride in delivering our promise to society: to improve the lives of a billion smokers.

  • Support Solution Analyst

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Manpower Vollzeit CHF 60'000 - CHF 120'000 pro Jahr

    **​** As an IT Support Analyst at Philip Morris (PMI) in Lausanne, you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization, such as our field force or contact center agents....

  • Financial Analyst

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz SOMMET EDUCATION Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Financial AnalystFull time permanent contract, starting mid-December 2025Lausanne, SwitzerlandSommet Education is a unique education group specialised in premium hospitality management and culinary arts, over 8 countries and 22 campuses. The group operates through 5 world-class brands: Glion Institute of Higher Education, Les Roches, École Ducasse, Invictus...

  • Market Analyst

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Alpiq AG Vollzeit

    Within the Market Analysis team, Alpiq is hiring a Market Analyst, who will be supporting the analytical tasks focusing on strategy and long-term analysis. You will contribute to the development and establishment of a consistent pricing and valuation framework with the focus on forecasting long-term European ancillary service markets. This role is based in...

  • Business Analyst Senior

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Sword Group Vollzeit CHF 90'000 - CHF 120'000 pro Jahr

    Nous ouvrons un poste de Business Analyst pour renforcer l'équipe de notre client basée à Lausanne. Ce poste s'inscrit dans le cadre du développement d'applications dédiées au domaine des Assurances de Personnes non-vie (APNV). La mission principale consistera à recueillir, analyser et formaliser les besoins métiers afin de les traduire en...

  • Business Analyst

    vor 2 Wochen

    Lausanne, Waadt, Schweiz ASTRELYA Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    ASTRELYA est une société de conseil en IT basée à Paris et à Genève. Créée en 2018, aujourd'hui plus de 220 collaborateurs, accompagnent nos clients dans l'accélération et la transformation de leurs organisations.Dans le cadre de notre développement, nous recherchons un.eBusiness Analyst expérimenté, à la fois analytique et orienté technique,...

  • Business Analyst en Business Intelligence

    vor 2 Wochen

    Lausanne, Waadt, Schweiz CMS vaudois - AVASAD Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    VOTRE ENGAGEMENT DANS UN PROJET DE SOCIÉTÉ, UNE EXPÉRIENCE QUI A DU SENS Avec ses 5'000 collaborateurs, l'AVASAD est un des principaux acteurs dans le domaine en pleine évolution de l'aide et des soins à domicile. Elle a pour mission d'aider les personnes dépendantes, atteintes dans leur santé à rester dans leur lieu de vie. La qualité de nos...

  • Analyste en solutions IT

    vor 14 Stunden

    Lausanne, Waadt, Schweiz ValJob Vollzeit CHF 60'000 - CHF 120'000 pro Jahr

    Votre mission Pour une société de renommée de la région Lausannoise, nous sommes à la recherche d'un(e) Analyste en solutions IT. Vos missions : \- Identifier et analyser les besoins métiers en étroite collaboration avec les utilisateurs \- Structurer les processus opérationnels et jouer un rôle de référent fonctionnel auprès des équipes \-...

  • Financial Analyst

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Sommet Education Vollzeit CHF 60'000 - CHF 80'000 pro Jahr

    Lausanne, Switzerland Sommet Education is a unique education group specialised in premium hospitality management and culinary arts, over 8 countries and 22 campuses. The group operates through 5 world-class brands: Glion Institute of Higher Education, Les Roches, École Ducasse, Invictus Education Group and Indian School of Hospitality. Development,...

  • Business Analyst IT

    vor 1 Woche

    Lausanne, Waadt, Schweiz Itecor Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Itecor est une société internationale de conseil en transformation digitale dont le siège est situé en Suisse. Nos consultants relèvent au quotidien le défi de travailler sur des projets pour de prestigieux clients issus aussi bien des secteurs technologiques, bancaires et financiers que du secteur public, de l'enseignement et des produits de grande...

  • Business Analyst Technique

    vor 2 Wochen

    Lausanne, Waadt, Schweiz API SA Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

    Pourquoi choisir API ?API, avec plus de 30 ans d'expérience, est une entreprise familiale, reconnue pour sa réelle expertise IT ; transformation digitale, service de support, Cloud...Nous avons su nous nous entourer des meilleurs experts afin de répondre au mieux aux besoins spécifiques de nos clients.En optant pour API, vous choisissez une entreprise à...