Service area manager
vor 2 Wochen
Pour notre département Service Mondial, nous recherchons un Service area manager (H/F) dont la mission principale sera la responsabilité du suivi des ateliers de Service Après-Vente du réseau de distribution Rolex.
Responsabilités- Suivre et développer le réseau de service en phase avec les critères
- Auditer le Service Après-Vente des distributeurs et identifier les besoins d'évolutions ainsi que le suivi de leurs mises en place
- Assurer le bon niveau d’exigence des horlogers/polisseurs ainsi que l’application des règles et les offres de service
- Piloter les besoins de relève en lien avec les projections d'évolution et les indicateurs de performance (volume/délais/qualité/productivité)
- Développer et maintenir la connaissance du produit actuelle et historique ainsi que les gammes d'entretien et les outils/équipements associés
- Assurer différentsreporting (CRM / BI)
- Dispenser les formations techniques SAV aux horlogers et polisseurs du réseau
- CFC d’Horloger rhabilleur ou formation équivalente
- Expériences SAV de minimum 3 ans
- Connaissance des produits Rolex un atout
- Français et anglais (parlé et écrit), une autre langue un plus
- Intérêt pour les voyages
- Esprit d'analyse et de synthèse
- Aisance relationnelle, bonne communication, capacité d'adaptation et flexibilité.
- Aptitude à travailler seul et en équipe
- Organisé, proactif et ayant le sens des priorités et des responsabilités
Nous vous offrons un environnement stimulant, d’excellentes conditions de travail, des solutions de flexibilisation du temps de travail et des prestations sociales de premier ordre.
Nous vous remercions d'adresser un dossier de candidature complet (CV, lettre de motivation, certificats et diplômes).
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