Digital Workplace Support Engineer

We are supporting our client, a leading Swiss financial infrastructure provider based in Zürich, in the recruitment of a Digital Workplace Support Engineer (m / w / d ). This position offers the opportunity to join a highly skilled and dynamic team responsible for managing international networks, network security, and digital workplace services. We are seeking a highly service-oriented and detail-focused Digital Workspace Supporter to ensure a stable and efficient IT environment for internal employees. You will be the first point of contact for end-user support, resolving issues reliably and working closely with the central IT team and external service providers. We are looking for a pragmatic, hands-on personality who drives key workplace IT initiatives, steps in for operational support when needed, and acts as deputy team lead. This role combines project responsibility, process optimization, and leadership skills-with a perspective for internalization What you will do Modernize meeting rooms & lead MTR rollout o Assess current state, define standards, select hardware, manage vendors Plan and execute rollout including pilots, training, adoption & tracking Set up monitoring, support processes, and room SLAs Implement workplace standardization & lifecycle management Define and maintain client standards (baselines, accessories) Optimize end-to-end device lifecycle (procurement, IMACD, refresh / retire) Collaborate on Intune / Endpoint Manager, compliance, and software catalog Establish documentation and quality gates for consistent rollouts Introduce self-service stations for peripherals Create user-friendly workflows / kiosks for common items (mouse, keyboard, headsets, cables) o Integrate with ITSM for inventory, approvals, and asset tracking Provide quick guides, micro-learnings, and clear signage Operational support backup Provide 1st / 2nd-level client onsite support when needed o Handle incidents / requests in ITSM, perform IMACD, coordinate escalations Deputize for team lead Support prioritization, stakeholder communication, and vendor management o Prepare status reports, risk management, and decision documentation Coach support team and promote continuous improvement What you will bring Extensive experience in workplace IT / endpoint management with proven project experience (ideally MTR / meeting room rollouts) Solid knowledge of Windows 10 / 11, Microsoft 365, and device / room hardware; confident in ITSM environments and SLA-driven Strong execution skills : independent planning, structured execution, clear communication, and reliable stakeholder / vendor management Hands-on mentality : willingness and ability to step into operational support when needed Open to travel (e.g., cross-site rollouts, vendor / site visits) Excellent service orientation, reliability, structured work style, and clear communication skills. Nice to Have ITIL Foundation or similar certification Experience with Enterprise-environment Meetingraum-Expertise (Microsoft Teams Rooms, Peripherie, Netzwerkgrundlagen) English language certificate : Cambridge : B2 First, C1 Advanced, C2 Proficiency Additional Information We are looking for a long-term collaboration with the possibility of internalization. Contract Duration : 12 months, with the option to extend or transition to a permanent (FTE) position Engagement : 80-100% Start date : 01.12.2025 till 01.12.2026 / option for transfer to FTE role Location Requirement : The customer site is located in Zürich. Possibility to work from home and On-site Presence : 60% expected in Zürich Working Hours : 100% workload, 40 hours per week If you're interested in a stable opportunity with the potential to grow into a permanent role, we'd love to hear from you. #J-18808-Ljbffr