Soft Services Manager

vor 2 Wochen

Genève, Schweiz Apleona Schweiz AG Vollzeit

Als Apleona Schweiz AG bieten wir unseren Kunden an 14 Standorten das Beste aus Facility und Real Estate Management. Durch unsere Erfahrung und unser Know-how gehören wir zu den führenden Multi-Dienstleistern auf dem Schweizer Markt.
www.apleona.ch Die Apleona Gruppe beschäftigt international über 40'000 Mitarbeiterinnen und Mitarbeiter in den unterschiedlichsten Bereichen rund um Immobilien und Liegenschaften.
www.apleona.com Soft Services Manager (m/w/d) Aufgaben

For one of our international clients based in Geneva, we are seeking a motivated Soft Services Manager to lead excellence in facilities management (FM) services. You will have a key role in organizing client events and projects, overseeing contract management, invoicing, and guiding a small operational team. If you are dynamic, service-driven, and a natural leader with a passion for communication, this role could be the perfect match for you. Discover more about the exciting responsibilities and qualifications for this position below.

Key Responsibilities:
Manage reception, mailroom, stationery, cleaning services, and administration teams
Oversee the entire administrative process, from quotations to invoicing
Ensure compliance with service contract KPIs, maintaining high service standards
Organize meetings with the customer and your team, preparing agendas and minutes
Keep client and company documents up-to-date on the shared drive
Conduct monthly activity data analysis for reception, mailroom, and site inspections
Supervise, improve, and implement business procedures
Collaborate closely with the Facility Manager to ensure financial reporting accuracy and confidentiality
Supervise regular health and safety training for your team
Validate schedules and vacation requests in coordination with other team leaders
Act as the primary contact for client requests, event coordination, and prioritization
Facilitate project validation and stakeholder written communication
Lead the successful planning and execution of client events
Foster a proactive mindset to continuously enhance service quality and the on-site user experience

Anforderungen

Bachelor's or Master's degree (or equivalent) in Facility Services Management, Hospitality, or Event Management
Team management Minimum 5 years of experience in the field of FM soft services, hospitality, or catering industry
Proficient in Microsoft Office Suite, with advanced Excel skills (pivot tables, macros)
Strong knowledge of ERP systems (e.g., Microsoft Navision, FIBU)
Fluency in English and French (C1 level), with German proficiency (B2) as an advantage
Demonstrated ability to lead and inspire a small team
Capable of managing multiple projects with precision and independence
Organized, dynamic, proactive, and customer service-oriented
Ability to work autonomously in both frontline and office environments, with strong teamwork skills
If you thrive in a fast-paced, client-focused environment and are ready to take on a key leadership role, we encourage you to apply

Warum Apleona

Du übernimmst Verantwortung und bekommst den nötigen Gestaltungsfreiraum dafür
Du kannst dich persönlich und beruflich weiterentwickeln
Du erhältst einen fairen und marktgerechten Lohn
Wir gehen individuell auf dich ein, um deine Kompetenzen zu fördern
Wir leben Teamgeist
Wir sind offen und ehrlich im Umgang miteinander
Wir leben eine Du-Kultur geprägt von Respekt und Wertschätzung

Benefits

We offer you progressive employment conditions, including at least 26 days' holiday
We will support you in your further development, including financially where necessary
We offer you a well-developed pension scheme through the pension fund
You benefit from discounts on various activities, products or services, such as leisure activities

Diese Stelle möchten wir ohne externe Personaldienstleister besetzen. Wir berücksichtigen ausschliesslich Direktbewerbungen.

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