Advanced Clinical Support Specialist

vor 3 Wochen

Zug, Schweiz Johnson & Johnson Vollzeit

Job Description - Advanced Clinical Support Specialist (d/f/m) Electrophysiology

Region: French-speaking part of Switzerland (2506230393W)

Biosense Webster (Electrophysiology), a Business Division of Johnson & Johnson MedTech is recruiting.

High-Tech meets Medical Devices at Biosense Webster If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patients and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Biosense Webster is the place for you

Your Tasks & Responsibilities

  • Provide support during electrophysiology interventions at hospitals for the use of BWI Best-in-Class 3D Navigation system (Carto 3) and other BWI mapping and ablation technologies.
  • Excellence in new technologies deployment, collaborating with doctors and EP staff during early evaluation phase to define the optimal workflow utilization to maximize procedure efficacy and efficiency.
  • Understand customers’ needs and develop and maintain strong relationships with all levels of customers.
  • Engage in meaningful dialogue with multiple internal and external business partners and stakeholders and then formulate possible solutions accordingly.
  • Maximize customer case support capability through efficient planning and scheduling techniques.
  • Analyze sales reports to find opportunities, recognize routine problems; analyze causes and recommend solutions.
  • Interact with Customer Service, Supply Chain, Pricing, Finance to ensure a smooth sales process and customer satisfaction.
  • Share best practices with team members to best assist customers and use consultative selling techniques to identify potential sales opportunities within the account.
  • Ensure effective servicing, maintenance, repair and coordinate functioning of all clinical sites and upgrades of soft- and hardware.
  • Create awareness of BWI solutions and facilitate contact between the Territory Sales Manager (TM) and the key decision makers to drive our business.
  • Establish and share best practices with sales and clinical/technical colleagues and internal partners.
  • Remain current on company products instructions for use (IFU), best practices, technical troubleshooting and relevant scientific clinical literature and new product information.
  • Train new team members.
  • Respond daily to requests via email & telephone from customers, physicians as well as other internal and external partners.
  • Comply with administrative work and company guidelines.
  • Ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures.

Your Expertise

  • Educational background: (bio)technical/(bio)engineer/Engineer.
  • Familiar with Word, Excel, PowerPoint & Outlook for daily business use.
  • 2-3 years’ experience as a clinical support specialist within the medical device field (ideally cardiology).
  • Experience introducing new technology on the market by working with key opinion leaders is also beneficial.
  • Service-, support-, solution- and result-oriented.
  • Able to work independently and take ownership and responsibility.
  • Team player.
  • Open to travel (locally and internationally for congresses/training etc.).
  • German advantageous.
  • A valid Swiss residence and work permit is mandatory.
  • Drivers License: It is required that the candidate is in possession of a valid code B driver’s license.

If you are interested in this position, please apply with an updated CV and Cover letter. The selection process will start during the 7-days posting period, please send in your application as soon as possible.

The promotion and development of our employees are key values of our corporate culture. In addition to intensive initial training and needs-oriented continuing education, excellent development opportunities - both nationally and internationally - as well as attractive remuneration and above-average social benefits are important elements for our employees.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

Primary LocationOther Locations

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status.

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