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Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC, and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We embrace diversity and inclusivity, and we believe in giving back to the community.
Job Responsibilities- Provide Level 2 Application Support for critical applications.
- Troubleshoot and maintain applications, ensuring optimal performance and uptime.
- Gain in-depth knowledge of the client's application environment and collaborate with 3rd-party vendors.
- Handle Incident Management, Service Request Support, and Problem Management tasks.
- Perform Operational Change & Configuration Management, System Administration, and Validation.
- Maintain Knowledge Management, Service Asset & Configuration Management, and contribute to the Continuous Improvement Process.
- Manage Release & Deployment, handle License Management, and engage in Proactive Monitoring of applications.
- Respond to and manage application outages and maintain accurate Application Documentation.
- Be available for support CET support window, Monday till Friday.
- Bachelor’s or master’s degree in computer science, informatics, or a related field.
- Experience in a similar role, preferably within a global IT environment and/or GxP environment.
- Technical overview and understanding of OS, Cloud infrastructure, Databases (SQL queries), Middleware, Network, Storage, and Backup.
- Ability and willingness to learn new technology in a fast-paced environment.
- Understanding of ITSM processes, ITIL certification is a plus.
- Experience with ServiceNow or similar ITSM tools.
- Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation.
- Ability to work in a team but also independently on assigned tasks.
- Strong communication skills, both verbal and written, with a demonstrated ability to work effectively in a multicultural environment.
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