Solution Consultant

Role Overview Benchling Solution Consultants (SC) are the primary solution leads for Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This highly visible pre‑sales role partners with both external and internal teams to develop optimal solutions that drive the most value for customers. The SC works closely with Benchling sales leadership, account executives, professional services, and product leaders to ensure the best solutions are presented. They establish credibility with senior scientific and IT leaders, translate customer objectives into detailed solutions, and effectively communicate and demonstrate those solutions. Responsibilities Partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning, and execution of compelling solutions. Manage organized discoveries to uncover customer needs, decision criteria, and key business issues. Craft solutions based on Benchling capabilities, industry best practices, and standard R&D functions, mapping data models and processes to the customer’s science and technology landscape. Present and demonstrate the solution persuasively, manage customer questions and objections, and ensure competitive positioning. Engage with product management to provide insight into prospect and customer needs, influencing the roadmap for market success. Create reusable solutions, content, and trainings; mentor other SCs and contribute to team success. Qualifications Master’s degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Chemistry, or a related Life Science field with at least 4 years of customer‑facing work experience. Experience with scientific/informatics software such as LIMS, ELN, or similar; demonstrated pre‑sales demonstration experience highly desired. Lab or research experience, ideally in antibody discovery or engineering. Capacity to model scientific data and craft solutions based on product knowledge and industry best practices. Knowledge of research technology adopted by biopharma companies. Agile, adaptable mindset and ability to implement new customer engagement processes. Strong advisory skills with scientists and successful pitching to scientific buyers. Fluency in German and English. Willingness to travel to customer sites 25‑30% of the time. How We Work We offer a flexible hybrid work arrangement that prioritizes in‑office collaboration. Employees are expected to be on‑site three days per week (Monday, Tuesday, and Thursday). Company Benefits – EMEA Competitive salary and equity Fertility healthcare and family‑forming benefits Four months of fully paid parental leave Home office stipend Mental health benefits + wellness stipend Learning and development reimbursement 25 days vacation + public holidays Company‑wide Summer & Winter holiday shutdown Sabbaticals for 5‑year and 10‑year anniversaries Remote perks including travel to hubs In‑office perks (Zurich Only) Commuter benefits (Zurich Only) Benchling welcomes everyone We believe diversity enriches our team, so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with arrest and conviction records consistent with applicable law. Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to recruiting‑fraud‑alert@benchling.com to verify the communication. Referrals increase your chances of interviewing at Benchling by 2x. #J-18808-Ljbffr