Team Leader position

vor 1 Woche

Bern, Bern, Schweiz itjobs Vollzeit
  1. Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management
  2. Team Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards
  3. Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage
  4. Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback and identify areas for professional development
  5. Operational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting and incident management
  6. On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalations
  7. Collaboration: Work closely with the engineering team to address complex issues and implement network improvements
  8. Process Improvement: Identify inefficiencies in workflows, propose enhancements and drive the adoption of best practices
  9. Reporting: Prepare and present regular reports on team performance, ticket resolution metrics and operational challenges to management
  10. Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates and resolutions
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