Training Manager* Switzerland
Vor 6 Tagen
dnata Switzerland is an air and travel service provider, offering a broad range of airline and cargo handling services, operating at the airport of Zurich and Geneva. dnata Switzerland is part of the World-renowned Emirates Group and employs over 1'100 employees in Switzerland. We turn around over 35'000 flights a year for more than 100 airlines from all over the world, handling over 7 million passengers and almost 85'000 tons of freight a year. In addition, dnata welcomes its valued passengers to the marhaba lounges at Zurich and Geneva airports.
Training Manager* Switzerland (80-100%)
We seek a qualified, motivated leader to manage and drive dnata Switzerland’s Training Department. In this role, you will ensure all training activities align with dnata’s global strategy, industry standards, and compliance requirements. You’ll drive and lead the implementation of innovative, digital training methods and solutions, support the “One dnata” vision, and foster a culture of continuous learning and improvement, collaborating closely with local and Group functions.
Responsibilities:
- Strategic Oversight: Design and implement dnata Switzerland's training portfolio, balancing traditional and digital methods, and drive innovation in training delivery aligned with global standards.
- Collaboration: Partner with internal teams, external providers, and regulatory bodies to ensure training compliance and optimize plans and content with HR and Planning.
- Training Governance: Oversee On-the-Job Training, ensuring quality and consistency in materials, methods, and assessments according to dnata standards.
- Efficiency & KPIs: Manage training delivery and slot allocation, track KPIs to assess training effectiveness, and conduct audits for continuous improvement.
- Innovation & Technology: Lead improvements in Learning Management and Training Programs, supporting digital solutions and developing a technology roadmap for training systems.
- Team Leadership: Develop the Training team and operational trainers through regular reviews, feedback, and development plans, providing hands-on support as needed.
- Documentation Management: Maintain compliant training records, manage inventory, and oversee course catalog design within ERP and LMS systems.
- Safety & Compliance: Work with Safety to integrate incident findings into training, ensuring alignment with regulatory standards and supporting audits and risk assessments.
- Commercial Opportunities: Develop and expand commercial training offerings for external partners, contributing to revenue growth.
- Industry Benchmarking: Stay informed on industry standards to keep dnata’s training competitive and effective, utilizing KPIs for continuous assessment.
Qualifications:
- Strong communication skills, high personal culture, and positive mindset.
- Several years in a senior training leadership role, ideally within an airline, ground handling, or safety-sensitive environment.
- Understanding of airline / ground handling regulations and audits will be an advantage.
- Proven experience in implementing digital training solutions.
- Fluency in English and either German or French.
- At ease with Microsoft office tools (Outlook, Excel, Word, PowerPoint).
- Customer focus and stakeholder management.
Your application: If you enjoy taking on responsibility and feel comfortable in an environment characterized by change, we would be pleased to receive your complete application documents including your salary expectations by e-mail to zrh.jobs@dnata.ch.
By applying, you agree that your personal data may be used internally for the application process.
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