Fundraising Operations and Systems Manager

Fundraising Operations and Systems ManagerFundraising Operations and Systems ManagerJoin MSF OCG as a Fundraising Operations and Systems ManagerWe are looking for passionate candidates ready to contribute to our humanitarian mission.Below, you will find the job details and the qualifications we are looking for.Inclusivity and Diversity at MSFDo your qualifications and experience not exactly match all requirements of the job?At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.Context & missionMédecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).The purpose of this role is to ensure that MSF’s fundraising activities are supported by reliable systems, high-quality data, and efficient operational processes, enabling effective donor engagement and income growth in alignment with MSF’s fundraising strategic objectives.Tasks & ResponsibilitiesStrategic Direction, Planning & Budget MonitoringDefine the strategic direction of the Fundraising Operations and Systems Unit in alignment with departmental objectives.Lead the development of annual operational plans and priorities, monitor implementation, and ensure rigorous budget follow-up.Coordinate cross-functional initiatives involving data, CRM development, and gift processing, applying project management best practices to ensure timely and successful delivery.Team managementLead, support, and guide the FOSU team by defining clear roles, setting priorities, and fostering professional development in line with departmental objectives.Promote collaboration, knowledge sharing, process optimisation, and continuous improvement within the team, ensuring ways of working and value delivery are constantly enhanced.Drive a culture of performance, service orientation, and accountability across all team functions to ensure the unit proactively supports evolving fundraising needs.Ensure the structured use of project management tools and methods to drive operational efficiency, track progress, and provide accountability in the delivery of all unit activities.Stakeholder EngagementRepresent the Fundraising Operations and Systems Unit in relevant coordination platforms and contribute to cross-departmental discussions.Act as a strategic partner for internal stakeholders including Fundraising Units, Finance, and IT, ensuring effective coordination and mutual understanding of system needs.Establish and maintain Service Level Agreements (SLAs) with the units served, defining clear expectations, timelines, and escalation paths for service delivery.Oversee relationships with external service providers, including CRM developers, data processing vendors, and financial institutions, ensuring performance and contractual alignment.Participate actively in the international MSF fundraising community, particularly through MSF Teams and the Community of Practice (CoP) calls, to benefit from shared advice, resources, and best practices.CRM Maintenance and Strategic CoordinationOversee the reliability and overall performance of Microsoft Dynamics CRM, ensuring alignment with operational and strategic fundraising needs.Support the Product Owner to ensure that internal user needs are captured and considered in system development and prioritization.Coordinate with IT and external vendors on issue resolution, service delivery, and roadmap alignment, without engaging in technical development directly.Ensure proper documentation and knowledge sharing around CRM processes and functionalities.Stay informed of CRM innovations and fundraising tech solutions, evaluating their relevance for MSF’s fundraising ecosystem.Data Management & GovernanceOversee the accuracy, integrity, and consistency of donor data across systems, including data entry, import/export, de-duplication, enrichment, and regular cleaning.Ensure GDPR compliance and promote best practices for data protection, storage, and lifecycle management.Supervise internal and external data operations, including outsourced data processing providers.Monitor and improve data workflows, documentation, and quality assurance routines.Ensure provision of transparent and accurate reporting on data quality, SLAs and system usage to support decision-making.Gift ProcessingEnsure timely, effective, and accurate processing of donations across all payment channels, including credit cards, LSV/DD, PayPal, Twint, and cryptocurrencies.Ensure the correct application of processing conditions for each payment type, in collaboration with Finance and other relevant stakeholders.Your profileEducationUniversity degree in Business Management, Information Systems, Data Management, or a related field.Certification in project management (e.g., PMP, PRINCE2) and/or agile frameworks (e.g., Certified Scrum Master) is a strong asset.ExperienceProven team leadership experience and ability to manage cross-functional relationships.Minimum 5 years of experience in managing Microsoft Dynamics CRM or comparable platforms from a business/user perspective.Proven experience in managing fundraising operations and gift processing operations, ideally in the Swiss market.Proven experience in project management, with the ability to coordinate complex initiatives involving multiple stakeholders and deliver results in a timely and structured way.LanguagesFluency in English and FrenchGerman is a plusStrong functional knowledge of Microsoft Dynamics CRM or equivalent platforms.Solid understanding of system architecture and API-based integrations from a functional management perspective.Deep understanding of the fundraising business, including key processes, donor expectations, and the role of data and systems in supporter engagement.Familiarity with agile methodologies (e.g., Scrum, Kanban), and the ability to apply them in a non-IT context to drive efficiency and continuous improvementPersonal Abilities/QualitiesStrategic mindset with strong operational execution.Proactive and solutions-oriented, with a drive for quality and continuous improvement.Strong analytical skills.Exceptionally organized, structured, and skilled in time management.Service-minded and collaborative, with strong skills in team and cross-functional coordination.Excellent communication and interpersonal skills, marked by transparency and the ability to engage both technical and non-technical stakeholders.Strong alignment with MSF’s values and principles, and commitment to building donor trust.Terms of employmentFull-time position 100% (40h/week)Open-ended contractIdeal start date: July 15 th , 2025Gross annual salary (for 100%): from CHF 102’180.- to CHF 116’484.- (salary commensurate with equivalent experience and internal salary grid)Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.Relocation package if moving from a different country to Switzerland.How to applyCandidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:Documents must be submitted in either English or French.The application deadline is May 25 th , 2025.We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.All applications will be treated confidentially.Only shortlisted candidates will be contacted.Please note that we do not wish to use the services of recruitment or placement agencies. #J-18808-Ljbffr