IT Solution Designer
vor 3 Monaten
- Be the contact person for the internal customers for providing IT infrastructure services:
- Handle customer demands concerning IT infrastructure.
- Administrate the customer related documents and KPIs in the foreseen applications.
- Coordinate the customer related activities with the SG Services Key Account Managers.
- Understand business requirements and design system architectures:
- Understand customer requirements and design solutions/system architectures matching the company standards together with the internal and external specialists.
- Present and defend the elaborated architecture designs to the Security Validation Board.
- Propose improvements or extensions of the IT Infrastructure Service Portfolio.
- Coordinate the delivery process to implement the designed and offered solutions:
- Translate the designed solutions into internal service offers for the customers.
- Manage the delivery of the IT infrastructure and services with the involved IT Teams.
- Coordinate IT Infrastructure change management projects (such as system migrations, release upgrades, and hardware installations) with the business, internal IT departments, and external solution providers.
- You can understand customers' business requirements and make the link to the IT Infrastructure portfolio.
- Team player and customer-oriented, you also have good communication skills, and you can mediate between different parties.
- Curious and proactive, you are willing to work in an international and multi-cultural environment.
- Degree in Computer Sciences or Engineering or at least 5 years’ experience in IT Infrastructure.
- Work experience as IT Infrastructure generalist.
- Experience in service methodologies (ITIL).
- Good knowledge of IT and Hybrid Cloud architectures.
- Good knowledge of IT Network and Security concepts applied in a Datacenter environment.
- Certificates are a plus (Cloud Azure, Network & Security, Palo Alto or Fortinet etc.)
- Fluent in French (mandatory).
- Good knowledge of English (written and spoken).
- Knowledge of German is a plus.
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