Field Service Engineer
vor 1 Tag
Thermo Fisher Scientific
Location:Not specified
Job Category:Job search engine
Job Reference:cbdf8b03e314
Job Views:9
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:- Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.
- Install our products from our diverse Molecular and later Chromatography portfolio, demonstrate instrument specification and instruct customers on use (Familiarization).
- Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.
- Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.
- Analysis of instrument failures.
- Contribute to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices.
- Perform all Service Activities in line with internal rules and customer regulations.
- Ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary to solve critical tasks in the fastest way possible.
- Follow our ethical business conduct guidance.
- Manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
- Optimize your work schedule by coordinating with all the vital partners for service planning/scheduling.
- Curiosity about analytical instruments, systems, applications, new products and technologies.
- Technical education or chemical background.
- Proficient in German and good knowledge of English language.
- Driving license.
- Excellent inter-personal, self-motivational and negotiating skills.
- Passion to travel mainly within Switzerland. For training or special calls, international traveling including all EMEA Territory and the US is required.
- 2-3 years’ experience servicing our Molecular and/or Chromatography products or as a user.
- Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office package.
- Strong problem-solving skills.
- Proven organizational skills with the ability to handle multiple tasks with different priorities.
- Knowledge in French is an advantage.
We are offering an employment with an innovative and growing organization with outstanding career and development prospects and an exciting company culture which stands for integrity, intensity and innovation. The role comes with a competitive salary plan, company car and further employee benefits.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
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