IT & Security Manager

Direct message the job poster from The Kusnacht Practice People and Culture Manager at The Kusnacht Practice As IT & Security Manager, you are responsible for ensuring the performance, security, and availability of our IT systems and infrastructure. In our exclusive, discreet, and client-focused setting, you will support clinical, operational, and hospitality teams on site with reliable, secure, and efficient IT solutions. You ensure that our technology environment upholds the highest standards of confidentiality, responsiveness, and service excellence. Responsibilities Directly managing and performing the day-to-day operations of our IT infrastructure, systems, and support services on site Ensure the stability, security, and performance of systems used by clinical and operational teams Manage our networks, servers, cloud services, workstations, mobile devices, and core applications Coordinate and supervise IT service providers; manage service contracts and technical support Respond swiftly and discreetly to user support requests, ensuring smooth internal operations Monitor and mitigate cybersecurity risks; implement appropriate technical safeguards (firewalls, access control, secure remote access, encryption, etc.) Maintain business continuity and disaster recovery readiness across all systems Ensure data security and system access are managed in accordance with Swiss data security laws Support the onboarding and offboarding of staff from an IT perspective (devices, access, confidentiality) Maintain clear documentation of systems, user manuals, and procedures Stay informed about technology trends relevant to healthcare, hospitality, and data security Build and manage budgets for IT on a continuous basis Manage the core stack across ERP, CRM, EHR/EMR and other cloud solutions Qualifications A university degree in IT, Computer Science or a related field 5+ years of experience in IT systems management, ideally in a healthcare or high-end service environment Experience working with external IT providers; excellent command of English with very good German skills (minimum B2 level required) A service-minded attitude, with excellent communication and discretion Solid knowledge of infrastructure, security protocols, and modern cloud-based systems Experience with enterprise software and collaboration tools (e.g. Microsoft 365, SharePoint, Teams, and management of CRM and ERP) A self-directed professional with a high level of ownership Experience with endpoint protection, mobile device management, secure access controls Strong organisational skills and the ability to manage multiple priorities calmly and reliably High level of integrity and confidentiality, particularly around sensitive client and company data Security certifications (e.g. CISSP, Security+, Microsoft/AWS) are a strong asset What We Offer At The Kusnacht Practice, we offer a unique working environment in a world-leading clinic for mental health and well-being. You will be part of a passionate and supportive team, working in a respectful, open, and international atmosphere. We provide a thorough onboarding process and opportunities to make a direct impact in a setting where quality, privacy, and care come first. Contact Information If you are inspired by our mission and would like to contribute to a world-class standard of care, we look forward to receiving your application in English, including your CV, motivation letter, salary expectations, and earliest possible start date. Seniority level Associate Employment type Full‑time Job function Information Technology Industries Hospitals and Health Care #J-18808-Ljbffr