Salesforce Service CloudTechnical Lead, Geneva
Vor 3 Tagen
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Salesforce Service Cloud Technical Lead, GenevaClient:SonarSource
Location:Geneva
Job Category:Other
Job Reference:cc212e1d5230
Job Views:9
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:In this role, you can expect to:
- Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.
- Oversee complex workflow rules, data segmentation, and triggers and drive process improvements and innovations.
- Lead Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping.
- Be the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSC.
- Support and educate/train our users on best practices in utilizing SFSC tools.
- Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.
- Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionality.
The skills you will demonstrate:
- 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
- 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations.
- Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning.
- Ability to assess the gap and impact of new requirements on current Salesforce implementation.
- Team player with the ability to communicate effectively on technical topics and progress with different stakeholders.
- Creative and analytical thinker with the capacity to challenge requirements and focus on delivery.
- Proven ability to design and implement new processes and facilitate user adoption.
- Salesforce.com Certification in Service Cloud, Architect, and/or Administration is a strong asset.
Why you will love it here:
- We value a safe work culture - founded in respect, kindness, and the right to fail.
- We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
- Work-life balance - a healthy work-life balance is very important at Sonar.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success
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