National Operations Specialist

Job Type Full-time Description Tailwind Group capitalizes on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise, ensuring lasting and sustainable environments. We are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market. We strive for every team member to operate by our five core values—in doing so, they are affecting a positive change in their respective communities. Attracting and retaining the most talented and passionate individuals in our industry is an everyday objective at Tailwind Group. We would love for you to join our team The National Operations Specialist is responsible for providing operational support to student housing assets by filling vacant property manager roles, training and mentoring new and existing team members, and providing day-to-day or ongoing support. The level of support may vary based on need, up to overseeing the entire operations of a student housing community for a period of time. This individual will assist with the training and transition of new properties and new property managers in the portfolio. A successful National Operations Specialist will quickly and effectively take leadership to an assigned property, effective execute the day-to-day operations at an assigned property, take pride in the property and organization, and understand this role is critical to the success of Tailwind Group. This is a full-time position requiring extensive travel (90‑100% of the time), with 10 days on and 4 days off. The compensation range for this position is $70,000 – $85,000 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location. Benefits & Perks Medical, Dental, & Vision Insurance for employees and their families 17 Days of PTO in your first full year + 9 Paid Holidays 401(k) with company matching On-the-job training and career development Paid Parental Leave Responsibilities & Duties Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members. Immediately and effectively lead and manage on-site teams in all areas (leasing, maintenance, administration, etc.) during the absence of a permanent Property Manager or in collaboration with the Property Manager. Quickly identify operational issues and opportunities on-site and create action plans to remediate with Regional Property Manager. Ensure properties meet financial and operational obligations while acting as Property Manager. Work with Regional Property Managers and the Corporate Operations Department on training and implementation plans for new employees and new properties. Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization. Assist with implementing the properties strategic marketing plan, including leasing efforts and strategy and conducting market research and analysis to ensure achievement of budgeted occupancy. Assist with annual unit turnover and help execute move-in/move-out procedures. Solicit feedback from team members regarding issues and determine a suitable resolution plan. Monitor delinquency and determine proper course of action to minimize outstanding debt. Identify skills and knowledge gaps in need of improvement and recommend remedial training sessions to improve employee performance. Assist with new property onboarding and lead site staff in successful execution operational procedures. Requirements Bachelor’s Degree in Business Administration, Marketing, Real Estate, or similar field is preferred and/or two or more years of experience in property management, student housing experience is highly preferred. Experience with property management software, Entrata preferred. Knowledge, Skills, & Abilities Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. Demonstrate a high level of integrity and professionalism. Be a self-motivated individual and excel at working in a team environment. Skilled in facility management, budgeting, analytical review of financials, and business administration. Strong leadership abilities with a background managing diverse teams. Proven experience building strong relationships with on-site team members, resident bases, vendors, and company partners. Adaptability to challenging and changing circumstances. Ability to jump in and impact quickly. Understanding of the standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles. Extensive travel (90‑100%) required. Travel assignments will typically follow a 10 days on, 4 days off schedule. Candidate must be located near a major US airport. To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/. A complete list of responsibilities and duties can be provided during the interview process. Tailwind Group is an Equal Opportunity Employer. #J-18808-Ljbffr