Assistant Store Manager 80%

Vor 2 Tagen

Wallisellen, Schweiz Swatch AG Vollzeit

The company

"Time is what you make of it."

Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.

Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team

Job description

Main responsibilities include:

  • Supporting the Store Manager in leading the team
  • Acting as Deputy of the Store Manager in his/her absence
  • Driving Sales
  • Customer acquisition and retention
  • Ensuring the organization and running of the store together with the Store Manager

Sales Responsibilities:

  • Lead by example in service and customer care.
  • Know the different collections and their products (style, material, tendencies, etc.)
  • Achieve sales goals and cross-selling.
  • Guarantee a perfect customer reception and service.
  • Ensure a perfect appearance of the store and optimum product presentation (display cases, counters, and furniture)
  • Support other staff during sales (service, gifts, etc.)
  • Contribute to the achievement of business goals.

Representation of the Store Manager:

Administrative activities, in the absence of the Store Manager or on their behalf:

  • Manage customer orders.
  • Ensure sufficient materials are present (bags, gift boxes, batteries, etc.)
  • Ensure sufficient office materials are present
  • Communicate with the head office (parameter, e-mail, telephone, if specific customer cases, by appointment or on behalf of Store Managers)
  • Implement and evaluate the Linkage

Team Leadership:

  • Organize training for new employees (Swatch regulations); training on new products
  • Delegate tasks to employees, if possible and depending on their abilities
  • Organize the working day (administrative, stock, breaks, etc.)
  • Maintain the Linkage Book and train new employees to use it.
  • Set motivating sales targets

Collaboration with the Store Manager:

  • Forward important information relating to the daily business to the Store Manager
  • Keep the Store Manager updated on employees
  • Respect the guidelines of the Store Manager and represent these to the team
  • Maintain open communication with the Store Manager
  • Complete further delegated duties of the Store Manager (if something is unclear, ask the Store Manager)

Profile:

Besides the main tasks/goals, to excite the customers and respect the brand's policy, the Assistant Store Manager must fulfill the following mission:

  • Lead a team in collaboration with the Store Manager
  • Boost sales
  • Showcase the brand effectively
  • Ensure overall organization and management of the store in collaboration with the Store Manager

Commitment to Progress:

The behavioral model obligates every employee to take on professional responsibility. The Deputy Store Manager commits to:

  • Foster the brand through their behavior
  • Respect work tools and the work environment
  • Guarantee the safety of the wares and people
  • Foster interpersonal relationships (good communication)
  • Adapt work plans and manage absences to secure smooth customer service
  • Apply and develop company intentions regarding all expenses

Professional Requirements:

  • Education as a salesperson in retail and/or education as a sales coordinator with commercial skills as an advantage
  • Experience in sales and leadership of a store and its sales staff, or as Assistant Store Manager
  • Customer-oriented and friendly
  • Proactive and takes initiative
  • Experience in PR and marketing activities
  • Proficient in sales strategy
  • Numbers-oriented
  • Committed to representing the Swatch brand

Benefits - What is in for you:

  • Working within an international, diverse, and dynamic team
  • Be at the forefront of innovation within the watch industry
  • Personnel discount on a large selection of Swatch Group products (40%)
  • Good performance paired with continued business needs translates into an open-end contract
  • Development and training opportunities
  • Contribution to health insurance costs

Languages:

  • Mother tongue / Excellent German / Swiss German
  • Very good to excellent English level (C1 and above)
  • Any other language is a real asset

Company Address:

SWATCH Retail SA

Human Resources

Nicolas G. Hayek Strasse 1

CH - 2502 Biel/Bienne

Contact:

Rani Houyez: E-Mail schreiben

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