Client Service Executive
Vor 4 Tagen
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Client Service Executive (English-French) or (Russian-English), GenevaClient:Location:Job Category:Customer Service
Job Reference:f91cb4ab554d
Job Views:14
Posted:22.01.2025
Expiry Date:08.03.2025
Job Description:Responsibilities:
- Provide expert transactional banking service via telephone and email.
- Accurately capture and follow client instructions, ensuring ownership and resolution.
- Identify clients following policy and Customer Due Diligence regulations.
- Serve as the first contact point for payment transaction or data change inquiries, ensuring proper escalation.
- Manage service recovery activities, adhering to complaints and escalation procedures.
- Handle multi-channel, multi-currency requests.
- Ensure all client interactions comply with internal/external policies, procedures, and legislation.
- Develop and follow a personal development plan for continuous performance improvement.
- Engage in ongoing training to meet business requirements.
Qualifications:
- University qualification.
- Solid knowledge and understanding of private banking with a proven experience in delivering high-level service to clients.
- Perfect command of English + French and/or Russian.
- Strong IT and effective communication skills (written and oral).
- Ability to handle large quantities of data in diverse formats and work under pressure.
- Swiss residency is compulsory.
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