Solution Manager
vor 1 Monat
- Establishment of a structured and consistent approach for continuous solution integration testing of diagnostic solutions in suitable solution environments that closely align with the customer environment.
- Assessment of the need and best approach for solution integration testing based on product/project roadmaps in the different solution areas.
- Together with the project teams involved, test strategies for solution integration are defined to ensure that the expected benefits are achieved and our solution offerings are implemented smoothly.
- Lead a cross-functional team to organize and conduct solution integration tests, tracking and coordinating milestones in implementation.
- Advocate for solution-driven thinking, focusing on improving the overall solution and customer experience in all strategic discussions.
- Work closely with product development, business teams, and cross-functional experts to develop strategic guidelines, assess the feasibility of solutions, advance their implementation, and ensure they can be effectively tested and integrated.
- Design and manage agreements between parties, outline system dependencies and development considerations, and develop project plans to realize solutions.
- Correction of deficiencies discovered as a result of solution integration tests in a cooperative approach across different LCTs/BAs.
- Definition/implementation of innovative approaches for solution integration tests from a technical, process, and operational perspective.
- Contribute to strategic architectural decisions by providing expert knowledge on solution integration.
- BS/MSc in science, engineering, or a relevant area of study, ideally with a further qualification in a business-related discipline.
- Experience in a relevant/comparable area.
- Extensive experience in the diagnostics industry and/or related business areas.
- Strong understanding of clinical processes within laboratories to position all benefits of the products and the way the portfolio adds value to the business/customer.
- Experience in project management and customer experience definition.
- Fluent in written and spoken English.
- Ability to lead by influence, demonstrate effectiveness, drive decisions, and account for results.
- Ability to resolve conflicts and adapt to change.
- Effective in driving results and achieving team goals.
- Collaborative attitude, networked thinking, experience in Stakeholder Management.
- Fascinating, innovative environment in an international atmosphere.
- Unlimited project contract.
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Rotkreuz, Schweiz ITech Consult VollzeitProject:For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Solution Manager. Background:Within the „RDS Marketing & Customer Insights“ team, the „Customer Experience & Solution Design“ chapter aims to elevate and scale customer experience across Diagnostics to further differentiate from...
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