Client Relationship Manager

Vor 7 Tagen

Basel, Schweiz Cognizant Vollzeit

We are currently looking for an experienced Sales Manager to form an integral part of the continued rapid growth of Cognizant’s Swiss Life Science Sales team, expanding our global service portfolio from Integration, Technology and Outsourcing services for large accounts in Switzerland and Germany. The role will involve daily exposure to our clients and Cognizant senior management. Reporting into our Life Science Client Partner and based in Basel, Switzerland, this role requires some travels in Germany and offers a hybrid work model.

Overview

Client Relationship Managers are key contributors to the commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.

What are you looking for?

  • Build trusted relationships with current client stakeholders, on 2 large LS accounts in Pharmaceutical and Medical Device business.
  • Understand the client, issues, and priorities and co-create impactful and transformative solutions
  • Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
  • Track Life Science industry trends relevant to client business and bring forth proactive ideas and solutions, leveraging Cognizant business cases in other geos, and team expertise from our Industry Solution Group and cross-countries delivery models.
  • Serve as the day-to-day point of contact for the clients and be responsible for backlog growth including renewals and extensions of current engagements

What are we looking for?

  • 10+ years of experience in a client-facing role from previous IT Professional services firms / offshore outsourcing industry.
  • 5 years + dedicated to Life Science programs:
  • Experience managing Client P&L +10 Million $, including reporting and metric assessment for the account
  • Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
  • Proactive mindset, ability to interface at all levels of an organization
  • Excellent oral and written communication skills in English
  • Leader by influence, strong ability to call SMEs at the table and be a game changer

Preferred Experience

  • MS or MBA degree
  • Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
  • Must be detail-oriented and able to manage and maintain all facets of complex assignments.
  • Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
  • Demonstrate the flexibility to work among diverse corporate environments and technical and non-technical audiences

At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds. Need a change in 2025 to grow in responsibility and evolve in your career? Join us Please share your CV in English and we will connect soon.

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