Customer Success Manager

OverviewJoin to apply for the Customer Success Manager role at Frontify.Frontify’s brand platform helps teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers to build engaging brands. We’re headquartered in St. Gallen, Switzerland, with offices in London and New York City, and we value creativity, collaboration, inclusion, and joy.We’re looking for new team members to share our vision. If you’re ready for a brand-new adventure, keep readingYour teamThis international team is composed of a strategic and driven group with diverse skills in design, agencies, project management, and customer success. They support customers to bring their brand to the next level and enjoy outdoor activities, time with friends and family, or sailing when not advising, supporting, or guiding customers on the latest features.Your MissionYou will drive customer happiness by advising and guiding a wide variety of brands. You’ll help customers launch Frontify successfully, adopt it widely, and continually derive business value from the platform. Over time, you’ll build trustful, strategic relationships that fuel our fast-growing business.Your ResponsibilitiesGuide new customers through onboarding and deliver tailored training to maximize product value.Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.Monitor product usage to spot trends, address underutilization, and drive deeper adoption.Lead renewal conversations and identify upsell and cross-sell opportunities to ensure long-term retention.Partner with customers to align Frontify’s capabilities with their evolving business goals.Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.Your StoryHybrid work: two days per week on-site at our St. Gallen, Switzerland office.3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.Skilled at onboarding and driving product adoption, engagement, and satisfaction.Familiar with key success metrics such as Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.Strong communicator and relationship-builder, both internally and externally.Comfortable with technology and enjoy finding smart ways to automate where it counts.Described as authentic, motivated, and accountable.C1+ proficiency in both English and German.Why join us?Tools and support to shape your future at Frontify.Be part of a product that connects brands and people with a human touch.Flexibility, opportunities to grow, and exposure to innovative technologies and ideas.Vibrant, social team culture with channels for interests like animals, yoga, or travel.What We OfferAt least 5 weeks of holiday (PTO)Paid educational and well-being days offHome office setup budgetAnnual salary reviewLocalized benefitsInvitation to our summer company meet-up in SwitzerlandImportant to usWe believe in being true to ourselves and are committed to creating an inclusive environment with diverse perspectives. We aim to provide equal opportunities and a workplace free of harassment and discrimination.Next StepsApply: Submit your CV and answer a few questions. We’ll update you on your application. Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background. Team Meetings: Connect with your future team to discuss the role and your potential journey. Join Us: If it’s a match, welcome to FrontifyThis description outlines the primary duties of the role, which may evolve with business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. #J-18808-Ljbffr