Manager Parts Repair Customer Services

We are a world leading Engine MRO service provider headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer‑centric, and sustainable Engine focused MRO worldwide. Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and component sales business, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight. Manager Parts Repair Customer Services Location: Zurich, Switzerland Responsibilities Develop, retain and appropriately expand the customer relationship in accordance with the SR Technics strategies, and support the sales activity through new initiatives for the assigned accounts. Manage the daily operations of the Parts Repair Customer Services team, including resource distribution, vacation planning and deputizing, new account allocation, escalation of operational topics and customer disputes. Lead the Weekly Operations Meetings with Shop CoE / Workcenters to provide information on the status of repair orders in shop, communicate this information to the team and ensure timely, frequent communication to customers. Promote a customer‑centric attitude within the Parts Repair team, with a solution‑oriented approach to problem solving. Address and resolve escalation issues and, when required, provide recommendations to the head of the business unit. Develop, improve and revise account management processes in line with SR Technics strategies. Champion continuous improvement and efficiency within the team, leading initiatives to identify waste, costs and efforts, and implementing necessary changes. Encourage information sharing among the team, customers and internal stakeholders. Monitor the KPI’s for the team and implement actions for improvement. Develop and coach the team in commercial aspects of the role. Manage repair orders to fulfil contractual obligations according to existing processes (e.g. 3rd‑party business, customer feedback, teardown process). Organize customer visits, including business‑review meetings, negotiations for upcoming orders and clarifications of contractual amendments. Qualifications Leadership and analytical skills with a solution‑based approach. Excellent communication and presentation skills. University bachelor’s degree in engineering or business administration, with strong understanding of financial and commercial aspects. Technical knowledge of engine parts repair and overhaul processes and technologies, including costing, pricing methodologies and logistics within the Engine Parts repair Services business field. Core competencies in business economics, commercial affairs and financial modelling or supply chain management. Significant (3+ years) experience in customer‑related and leadership positions in the MRO Aviation Industry, if possible. Seeks opportunities for continuous learning and self‑development. Strong commercial background with excellent communication and presentation skills. Ability to work under pressure, flexibility, creative thinking and innovation. Benefits We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our people’s best interest in mind and aids in everyday life and situations. How to Apply Please fill out the application form. For other inquiries please contact us at: globalrecruitment@srtechnics.com Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit. Contact Magdalena Milenic, Talent Acquisition Specialist #J-18808-Ljbffr