Service Desk Engineer
Vor 5 Tagen
The Service Center Engineer will be responsible for providing end – user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. The Service Desk Engineer reports to the AVP Manager of Corporate Technology in Lisbon. Responsibilities: Provide Tier 1 end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. Monitor, track and triage tickets in FreshService Collect and forward all relevant information prior to escalation to allow senior support to operate efficiently Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions. User access provisioning/deprovisioning Adheres to department polices and procedures Attend weekly management meeting Partake in device refresh program globally. Collaborate with senior members on project initiatives. Assist in testing and deployment of new systems, platforms, and applications. Prepare hardware / software for new employees. Participate in after-hours on call rotation schedule. Develop and maintain support technical documentation Provides input to department playbooks and procedures Swiss German, High German, and English proficiency required. Qualifications 3+ years of recent end-user technical support experience 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange) Minimum of 3+ years of experience in desktop technologies (Windows, MS Office) Experience with PowerShell is a plus Experience with Mac OSX is a plus Experience with A/V systems is a plus Experience with Freshworks is a plus Strong time management and ability to prioritize Able to thrive in a fast-paced environment and work effectively under pressure Able to maintain composure and professionalism in stressful situations We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. #J-18808-Ljbffr
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Service Desk Engineer
Vor 5 Tagen
Zürich, Schweiz iCapital Network VollzeitAbout the Role The Service Center Engineer will be responsible for providing end – user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. The Service Desk Engineer reports to the AVP Manager of Corporate Technology in Lisbon. Responsibilities Provide...
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Service Desk Engineer
vor 3 Wochen
Zürich, Schweiz G+D Netcetera VollzeitG+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology. G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D...
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Service Desk Engineer
vor 3 Wochen
Zürich, Schweiz G+D Netcetera VollzeitG+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology. G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D...
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zürich, Schweiz G+D Netcetera VollzeitG+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology. G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D...
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vor 2 Wochen
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Head of Service Desk
vor 2 Wochen
kanton zürich, Schweiz UMB AG VollzeitUnternehmensbeschreibung Willkommen in der Welt der IT-Superhelden Wir sind ein dynamischer IT-Service-Provider mit Leidenschaft für Managed Services und Support. Unser Shared Service Desk ist das pulsierende Herz unserer Mission: Als Single Point of Contact (SPOC) stehen wir unseren Kunden zur Seite und meistern gemeinsam ihre IT-Herausforderungen. Mit...
