IPX Engineer Signalling at our HQ in Bern

We live in a connected world.Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry. Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters.We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.To learn more about the company, please check our website www.comfone.comTeam Leader position - Network Operations Center - at our HQ in BernTo start work immediately or at a later date by agreement.We are seeking a NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution and continuous improvement. This role combines technical expertise, leadership skills and customer focus to support a high-performance NOC environment.Your responsibilitiesTask Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload managementTeam Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standardsResource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverageEmployee Performance Review: Conduct regular performance evaluations, provide constructive feedback and identify areas for professional developmentOperational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting and incident managementOn-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalationsCollaboration: Work closely with the engineering team to address complex issues and implement network improvementsProcess Improvement: Identify inefficiencies in workflows, propose enhancements and drive the adoption of best practicesReporting: Prepare and present regular reports on team performance, ticket resolution metrics and operational challenges to managementCustomer Communication: Ensure timely and professional communication with customers regarding incidents, updates and resolutionsYour ideal profileEducation in Telecommunications, Economics, or Management, with proven leadership experience10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership roleStrong understanding of Mobile Networks and the International Roaming ecosystemHands-on experience with STP, DRA, DRF and VAS platforms, including troubleshooting and performance monitoringIn-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter and GTPExperience with IP networking, including switches, routers, VPN gateways and BGP routingFamiliarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira)Strong problem solving and analytical abilitiesVery good communication and leadership skillsAbility to work effectively under pressure and manage multiple prioritiesProactive, customer-focused, and dynamic approach with a commitment to the best customer serviceFluent in English (written and spoken), additional languages are a plusWillingness to work in Bern, SwitzerlandWe offerBeside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:A friendly work environment with theme evenings, Apéros, raclette evenings and moreA multi-cultural and multi-linguistic team with English as the corporate languageYearly international events with our clients from all over the world (ConneXion)Competitive salaryFlexible and partially remote work timeBrand new office with state-of-the-art equipmentSBB half-fare abonnementMobile phone subscription and subsidy for handset purchaseSpecial prices at restaurants close to HQ in BernOnboarding with consequent training and introduction to all departmentsSupport for advanced educationCompany events (Summer events, Christmas Party, Team events …)Apply online if this sounds like your next challenge.ComfoneSarah Seibthr@comfone.comcomfone.com #J-18808-Ljbffr