Desktop Support Technician

Vor 7 Tagen


Zürich, Schweiz Eurolaser Technologies Ltd Vollzeit

JOB TITLE: DESKTOP SUPPORT ENGINEER (ON-SITE)

LANGUAGE REQ.: GERMAN AND ENGLISH

CONTRACT TYPE: FREELANCE/INDEPENDENT CONTRACTOR

VISA SPONSORSHIP: NOT APPLICABLE

NOTE: WILLING TO UNDERGO BGV (BACKGROUND CHECKING WITH DRUG SCREENING)

Job Description:

The Desktop Technician will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution, as well as fault analysis to customers’ various core operating systems and platforms, and apply desktop fault resolution for the approved application suite. An ideal candidate should have 1-2 years of experience in Windows Desktop support.

Position Responsibilities and Functions:
  1. Provide first/second level contact and problem resolution for customer issues.
  2. Work with Third Party Vendors to remediate complex AV issues as needed.
  3. Provide timely communication on issue status and resolution.
  4. Maintain ticket updates for all reported incidents.
  5. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
  6. Have basic knowledge of Mac operating systems to support Apple PC users.
  7. Install, upgrade, support, and troubleshoot printers and computer hardware.
  8. Perform general preventative maintenance tasks on computers, laptops, and printers.
  9. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
  10. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  11. Have broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
  12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills:
  1. Bachelor's Degree or equivalent in Computer Science or a related field.
  2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
  3. Minimum of 18 months of IT experience.
  4. Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
  5. Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  6. Proven analytical, troubleshooting, and problem-solving skills.
  7. Proven ability to multi-task, effectively determine priorities and meet SLAs.
  8. Excellent communication, relationship-building, and internal customer service skills.
  9. Adaptable and flexible in a fast-changing industry and work environment.

Willing to work off-hours and weekends when required for projects or emergency support.

Seniority Level:
  • Entry level
Employment Type:
  • Contract
Job Function:
  • Information Technology
Industries:
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Zürich, Schweiz Eurolaser Technologies Ltd Vollzeit

    JOB TITLE: DESKTOP SUPPORT ENGINEER (ON-SITE) SCHEDULE: MONDAYS-FRIDAYS / FULL-TIME LANGUAGE REQ.: GERMAN AND ENGLISH CONTRACT TYPE: FREELANCE/INDEPENDENT CONTRACTOR VISA SPONSORSHIP: NOT APPLICABLE NOTE: WILLING TO UNDERGO BGV (BACKGROUND CHECKING WITH DRUG SCREENING) Job Description The Desktop Technician will provide day-to-day local desktop support,...

  • Site Support

    vor 14 Stunden


    Zürich, Schweiz Next-Link Vollzeit

    Job Title: Site Support - Desktop Engineer Location: Zurich, Switzerland Job Type: ContractJob Description: We are seeking a skilled Desktop Engineer to provide on-site support for IT systems in a fast-paced environment.Responsibilities:Provide technical support for desktops, laptops, and peripherals.Troubleshoot hardware and software issues.Install,...


  • Zürich, Schweiz Ubique Systems Vollzeit

    Job DescriptionProvide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows 10, 11 and Microsoft Office 365, Cisco Jabber,...


  • Zürich, Schweiz Angst+Pfister AG Vollzeit

    Our company, headquartered in Zurich, Switzerland, has been a leading development and production partner for industrial components (e.g. sealing and sensors) for over 100 years. As a globally active product and materials specialist, we serve customers - particularly in Europe, the USA, and Asia. We develop and manufacture customized and innovative product...

  • IT support technician

    Vor 4 Tagen


    Zürich, Schweiz BMK Recruitment Vollzeit

    We are looking on behalf of one of our clients based in Zurich for an IT support technician. This is a long-term contract. Tasks Manage IT incidents by telephone or on site Resolve incidents by managing priorities Install and configure workstations, printers and mobile equipment (tablets and telephones) Manage IT hardware stocks Prepare and provide...

  • IT support technician

    Vor 2 Tagen


    Zürich, Schweiz BMK Recruitment Vollzeit

    We are looking on behalf of one of our clients based in Zurich for an IT support technician. This is a long-term contract.TasksManage IT incidents by telephone or on siteResolve incidents by managing prioritiesInstall and configure workstations, printers and mobile equipment (tablets and telephones)Manage IT hardware stocksPrepare and provide technical...


  • Zürich, Schweiz Angst+Pfister AG Vollzeit

    Our company, headquartered in Zurich, Switzerland, has been a leading development and production partner for industrial components (e.g. sealing and sensors) for over 100 years. As a globally active product and materials specialist, we serve customers - particularly in Europe, the USA, and Asia. We develop and manufacture customized and innovative product...


  • Zürich, Schweiz Ifolor AG Vollzeit

    Job DescriptionAs engineering manager for our desktop apps teams, you are in the driver seat for different aspects like delivery, people development and technology.You foster an environment for empowered engineers and free the way for their collective skills in order to make the best possible team decisions.You understand that growing every individual in...


  • Zürich, Schweiz Hermès Vollzeit

    Hermès Suisse SA is recruiting a Level 1 and 2 IT support technician to assist employees in Switzerland and Poland based in Zürich.Your role will be to resolve problems by telephone, remote access and on site (travel required) and deploy new devices, create user accounts and assist with local projects.ResponsibilitiesResolve user issues quickly and...


  • Zürich, Schweiz DEKOM AG Vollzeit

    Requirements:Successfully completed training as an IT system electronics technician (m/f) or comparable experienceKnowledge of network technologies (LAN, WAN, WLAN, VLAN switches, routers, etc.)Experience in the installation or operation and support of video conferencing solutions and conference technologyFirst experience with WebEx, Cisco or Microsoft Teams...

  • Avionic Technician

    Vor 2 Tagen


    Zürich, Schweiz Jet Inc Vollzeit

    Avionic Technician (B2) / Business Jet experienced Sat, 07/13/2024 - 09:15 Company:  Category:  Job Type:  Permanent City:  State:  Country:  For the future development of our Swiss entity in Zurich, we are seeking a qualified and motivated:Avionic Technician (B2) / Business Jet experiencedObjectives for the job:Be able to work independently...

  • Lab Technician IC

    Vor 4 Tagen


    Zürich, Schweiz SOLVIAS AG Vollzeit

    Company informationSolvias is an internationally recognized provider of integrated solutions in contract analytical research, development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell & Gene Therapy and Cosmetic industries. With headquarters near Basel, Switzerland, over...


  • Zürich, Schweiz Verity Studios AG Vollzeit

    Your Team:Our team's mission is to deliver exceptional products through a relentless commitment to quality, adaptability, and collaboration. We strive to exceed customer expectations by fostering a culture of teamwork, innovation, and continuous improvement, ensuring flexibility to meet dynamic needs while maintaining the highest standards of excellence.Your...

  • IT Supporter

    Vor 4 Tagen


    Zürich, Schweiz Selsys GmbH Vollzeit

    Für unseren Kunden, ein erfolgreiches Schweizer Familienunternehmen mit Schwerpunkt auf Immobilienentwicklung, suchen wir:IT Supporter (m/w/d)Zürich, Kanton Zürich, Schweiz (Vollzeit)Ihr Aufgabengebiet:Sicherstellung des internen Benutzersupports für Systeme und BenutzerapplikationenMitgestaltung und Optimierung der IT InfrastrukturInstallation und...

  • Robotics Technician

    Vor 4 Tagen


    Zürich, Schweiz Leica Geosystems part of Hexagon Vollzeit

    Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.As a Robotics Technician you will engage in assembling and testing cutting-edge robotic systems, establishing a state-of-the-art workshop, and maintaining the highest quality in our vibrant,...


  • Zürich, Schweiz Zurich Instruments AG Vollzeit

    Your ResponsibilitiesOwner of the repair procedures and processesResponsible for the efficient diagnostics and repair of production and customer instrumentsPerform hardware troubleshooting, electronics circuit investigation and PCBA soldering reworkDrive the root cause analysis and implement corrective actions in collaboration with manufacturing engineering...

  • Wind Technician III

    Vor 2 Tagen


    Zürich, Schweiz NextEra Energy Resources Vollzeit

    Select how often (in days) to receive an alert:Wind Technician III - Blue Water: Zurich, ON - CADCompany: NextEra EnergyRequisition ID: 84589 NextEra Energy Canada, LP stands out as a leader in the generation of electricity from clean and renewable resources, and is one of the most disciplined and competitive electricity generators in Canada.Position...

  • Mechanical Technician

    Vor 2 Tagen


    Zürich, Schweiz Daedalean AI Vollzeit

    About us:Daedalean is a Zürich-based startup founded by experienced engineers who want to completely revolutionize air travel within the next decade. We combine computer vision, deep learning, and robotics to develop full “level-5” autonomy for flying vehicles.Your role:To support mechanical engineering/technician tasks on our data recording and other...


  • Zürich, Schweiz Zurich Instruments AG Vollzeit

    Your responsibilitiesOwner of the repair procedures and processesResponsible for the efficient diagnostics and repair of production and customer instrumentsPerform hardware troubleshooting, electronics circuit investigation and PCBA soldering reworkDrive the root cause analysis and implement corrective actions in collaboration with manufacturing engineering...

  • Laboratory Technician

    Vor 4 Tagen


    Zürich, Schweiz Eidgenössische Technische Hochschule Zürich Vollzeit

    Laboratory Technician (Technical Assistant)The Institute of Molecular Biology and Biophysics at ETH Zurich specializes in teaching and research with a focus on biochemical fundamental studies. Our Institute hosts around 100 international researchers who investigate structures and functions of essential protein complexes and the molecular mechanisms...