Collection specialist
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- 3-month contract
- Immediate start
About Our Client
Our client is a significant company based in Geneva.
Job Description
The Collection specialist - Swiss-German speaker will have the following responsibilities:
- Call all customers who have not made any payments for several months
- Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them
- In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action
- Maintain an Excel spreadsheet listing completed and ongoing actions
- Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency
The Successful Applicant
The Collection specialist - Swiss-German speaker should bring the following background and experience:
- Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German
- Experience dealing with subscriptions or retail customers
- Agile and quick learner
- General knowledge of credit collection, bookkeeping requirements, and usage of excel.
What's on Offer
International company.
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