Customer Security Response Specialist
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- Play a key role in building customer trust and supporting sales success.
- Gain exposure to cutting-edge security, compliance initiatives
- Play a key role in building customer trust and supporting sales success.
- Gain exposure to cutting-edge security, compliance initiatives
About Our Client
Our client is an innovative technology company with a strong focus on security, compliance, and customer trust. They operate in a fast-paced international environment and are committed to continuously improving their security and governance capabilities.
Job Description
- Draft and coordinate responses to customer security questionnaires, RFPs, and due diligence requests.
- Collaborate with Security, Product, Legal, Sales, and Engineering teams to gather required information.
- Translate complex technical and security concepts into clear and customer-friendly responses.
- Collect, validate, and maintain supporting evidence for customer requests.
- Ensure consistency, accuracy, and confidentiality across all customer communications.
- Track open requests, stakeholders, deadlines, and response ownership.
- Maintain and improve reusable response repositories and knowledge bases.
- Review security-related contractual clauses and provide technical feedback.
- Support negotiations by partnering with Legal and Sales teams on security requirements.
- Contribute to the enhancement of customer trust platforms and governance processes.
- Develop and refine AI-powered workflows and prompts to improve operational efficiency.
The Successful Applicant
- Experience responding to enterprise security questionnaires, audits, or customer assurance requests.
- Background in Information Security, GRC, Compliance, Risk Management, or a related field.
- Good understanding of SOC 2, ISO 27001, GDPR, and security best practices.
- Knowledge of cloud security principles and security architecture concepts.
- Excellent written communication skills with the ability to simplify technical information.
- Experience working with cross-functional stakeholders in a dynamic environment.
- Strong organisational and project coordination skills.
- Able to manage multiple priorities and deliver against tight deadlines.
- Comfortable reviewing documentation and supporting contract-related discussions.
- Familiarity with AI tools and an interest in process automation and prompt engineering.
- Detail-oriented, proactive, and able to work independently.
- Fluent English required; French is strongly preferred
What's on Offer
- Opportunity to work closely with senior security leaders on business-critical initiatives.
- Exposure to international customers, modern security frameworks, and innovative technologies.
- Dynamic contract assignment with the possibility of extension and continued professional development.
Quote job ref: JN-092026-7102165
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