Senior Business Service Manager

Vor 1 Tag

Ostermundigen, Bern, Schweiz Jobup Vollzeit CHF 120’000 - CHF 180’000 Vertrag

Workload 60-100%

Location Ostermundigen

Do you want to connect business and IT and help shape new business services? In this role, you will contribute to the development of a forward-looking billing solution and ensure that business-critical business services operate reliably and economically in the long term.

Senior Business Service Manager (all)

Your area of responsibility

  • You are responsible for stable, economical and compliant IT business services for the current and future utility platform. You conduct rule-based business service reviews and are responsible for economic operations.
  • As a connecting element between business and operations, you accompany projects and are responsible for the orderly transfer of new or changed services into operation.
  • You coordinate the further development of business services and bring together requirements from the business with technical possibilities.
  • Together with internal teams and external partners, you ensure that disruptions are dealt with promptly and sustainable solutions are implemented.
  • For governance requirements and audits, you coordinate the parties involved and accompany the resulting measures.
  • With a view to customer satisfaction, quality and cost-effectiveness, you strategically manage budgets, costs, contracts and agreed services.

Your strengths

  • You bring several years of experience in managing business-critical IT business services and working with operations teams.
  • You are familiar with IT service management and have practical experience with ITIL as well as incident, problem and change management.
  • You bring different stakeholders together in a binding manner and create viable solutions between business, IT and external partners.
  • You work independently and well organised and keep an overview even in an environment where not everything is yet defined.
  • Experience with budgets, contracts, service providers or audits complements your profile; knowledge of the utility or energy sector is an advantage.
  • With empathy, a convincing manner and good German skills, you support collaboration and actively help shape the development of the new services.

We do not wish to receive inquiries from recruitment agencies.