IT Support specialist

Vor 2 Tagen

Zürich, Schweiz BCIC Swiss Vollzeit CHF 65’000 - CHF 90’000/Jahr

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch |On-site) "IT Support Specialist" in Zurich.

Responsibilities

  • Provide first- or second-level contact and problem resolution for customer issues.
  • Work with third-party vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
  • Should have basic knowledge of the Mac operating system to support Apple PC users.
  • Install, upgrade, support, and troubleshoot printers and computer hardware.
  • Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

  • 1. Must hold a valid work permit in Switzerland
  • 2. Several years of experience in the IT field
  • 3. Fluency in German & English language (Min B2 Level)