Customer Service Specialist

h3Join Our Team /h3pWe are looking for a customer-focused and detail-oriented Ocean Freight Customer Service Specialist to join our growing team. This role is ideal for an experienced logistics or customer service professional who enjoys building strong customer relationships, resolving complex issues, and ensuring the smooth execution of ocean freight bookings and allocation management. As the primary point of contact for our customers, you will play a key role in managing allocations, handling booking-related inquiries, supporting billing processes, and maintaining exceptional service standards across our global freight operations. /ph3What You’ll Be Doing /h3ulliServe as the main point of contact for customer inquiries regarding bookings, allocations, contract terms, and shipment updates /liliManage day-to-day freight allocation requests and coordinate capacity requirements with the procurement team /liliProvide timely and accurate information on shipment status, allocation availability, and schedule changes /liliMaintain accurate customer records and case documentation within CRM systems /liliHandle customer disputes related to freight rates, surcharges, contracts, and service issues /liliReview and prepare customer invoices, ensuring billing accuracy and commercial compliance /liliCoordinate with carriers, operations, procurement, and finance teams to resolve customer and billing issues /liliMonitor allocation utilization and proactively communicate capacity constraints or opportunities /liliTrack and close customer cases within agreed service-level targets /liliContribute to customer service reporting and process improvement initiatives /liliSupport the maintenance and enhancement of customer service procedures and best practices /liliEscalate complex customer matters appropriately while ensuring excellent customer experience throughout the resolution process /li /ulh3Who We’re Looking For /h3h3Required Qualifications /h3ulliMinimum 3 years of experience in ocean freight, freight forwarding, logistics, or customer service /liliBachelor’s degree in Business Administration, Logistics, International Trade, or a related field preferred /liliStrong understanding of ocean freight operations, shipping documentation, carrier tariffs, and Incoterms /liliNative-level German and fluent English communication skills /liliExperience working with CRM platforms such as Salesforce, Zendesk, or similar systems /liliAbility to read and interpret freight contracts, rate sheets, and customer agreements /liliStrong commercial understanding of ocean freight billing and invoice validation /liliProficiency in Microsoft Office applications, especially Outlook, Excel, and Word /liliExcellent organizational skills and attention to detail /liliAbility to manage multiple customer cases and priorities simultaneously /liliCustomer service or logistics certifications (e.g., FIATA, IATA) are considered an advantage /li /ulh3Personal Attributes /h3ulliCustomer-focused with a strong service mentality /liliStrong problem-solving and analytical skills /liliProfessional and composed in challenging customer situations /liliHighly organized and able to work effectively under pressure /liliCollaborative team player with excellent communication skills /liliProactive, reliable, and solutions-oriented /liliAdaptable within a dynamic and fast-paced logistics environment /li /ulh3What Success Looks Like /h3pSuccess in this role will be measured through: /pulliHigh customer satisfaction levels /liliFast response times to customer inquiries /liliTimely resolution of customer disputes and service issues /liliStrong case closure performance within SLA targets /liliAccurate customer communication and documentation /liliHigh invoice accuracy and low rework rates /liliEffective management of freight allocations and booking processes /liliContributions to customer service improvements and operational excellence initiatives /li /ulh3Why You Should Join Us /h3ulliOpportunity to work within a global ocean freight procurement organization /liliExposure to international shipping markets, carrier management, and freight allocation strategies /liliCollaborative, entrepreneurial, and fast-growing business environment /liliDirect impact on customer experience and operational performance /liliOpportunity to work closely with procurement, operations, and finance teams /liliProfessional development and career growth opportunities /liliChallenging and rewarding role with significant responsibility and customer interaction /liliModern workplace with an international team culture /li /ul