Website manager

Reporting to the Senior Global Communication Manager your missions will be :

• Publish and optimise web content prepared by GCU or other IUCN units as required;
• Train and provide technical support to IUCN site managers;
• Identify content publishing solutions to meet internal needs while maintaining consistency, a coherent structure and optimal user experience;
• Ensure optimal use of the CMS by managing taxonomies, users' permissions and the website interface;
• Liaise with external consultants and GISG to fix technical issues related to site administration, new development, server management and maintenance;
• Support the development and updating of website best practice guidelines, website policy and training materials to help site managers take advantage of the features of the website;
• Identify and help resolve bugs in the platform;
• Help create user surveys, user experience and site performance analytics and other means of assessing the efficacy of the website;
• Manage site manager and other user permissions;
• Ensure visual identity, global communications standards and website management best practices (e.g. regarding pages, assets, structure / taxonomies, SEO, optimisation for social media activities, etc.) are respected across the website;
• Track and report KPIs and other relevant page performance statistics using Google Analytics and Google Tag Manager;
• Support the Senior Global Communications Manager in identifying, assessing, planning and coordinating the implementation of continuous improvement needs to ensure that the website's structure and features evolve in-line with internal and external needs and available resources.
• Support the Senior Global Communications Manager with data and analysis to maintain an evolving website development and content strategy for the continuous improvement of iucn.org and support the process of planning for the development of future versions of the platform.
• Produce evidence-driven analysis and recommendations to assist in providing strategic advice regarding the development of new web projects as-and-when needed.
• Assist the Global Communications Unit team across a wide variety of communications activities as required throughout duration of the contract.

• English - professional proficiency required; English fluency and capacity in French and Spanish a plus;
• Degree in communications, technology, computer science or related discipline preferred;
• At least 5 years of experience in a similar role with hands-on experience regarding website management;
• Demonstrated experience and understanding of best practices for effective content management and publishing required;
• Experience with Drupal required; Experience with other content management systems desirable;
• Experience with tracking and analysing website performance with Google Analytics required, Google Search Console and Google Tag Manager a plus;
• Experience with A/B testing tools a plus;
• Advanced knowledge of HTML required; Interest in data visualisation and familiarity with tools such as Datawrapper, Flourish, Lottie a plus;
• Some understanding of JavaScript, CSS, Ajax, PHP, XML desirable;
• Image, video, infographic editing skills considered assets;
• Pro-active, autonomous and results-focused as well as able to work effectively and respectfully with a variety of teams in a multi-cultural work environment;
• Strong interpersonal skills and confidence interacting with IUCN staff and experts;
• Creative, solution-oriented problem solver; demonstrates an 'outside the box' attitude; takes an interest in new ideas and new ways of doing things;
• Able to react quickly and efficiently to sudden changes and/or challenges;
• Able to work outside of normal working hours, as required;
• Flexible and willing to take on a wide variety of responsibilities, including administrative tasks;
• Open-minded and positive, with a good sense of humour;
• ommitted to continuous learning. Keeps abreast of new developments and best practices; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues; shows willingness to learn from others; seeks feedback to learn and improve.