Junior IT Support

vor 4 Wochen

Geneva, Schweiz Michael Page Vollzeit
  • Working as part of a team to manage the IT Service desk and to provide face to face technical support to colleagues
  • Investigate and resolve users' queries in a professional and empathetic manner
  • Engage with users after initial diagnosis and ensure all relevant data has been gathered
  • Gather all relevant information and ensure all necessary data has been provided for troubleshooting
  • Ensure all users' tickets are logged into the support desk system
  • Resolve and close tickets in a timely manner
  • Keep the user updated on progress at all times
  • Escalation of complex tickets to the appropriate senior member of the team
  • Engage in training opportunities to further develop skills and knowledge in key areas such as desktop support networking, and operating systems
  • Maintain a flexible approach to work schedule with early starts and late finishes as rotating patterns, subject to business requirements plus an element of on-call support in the evenings and weekends (on rare occasions)
  • Oversee stock levels to ensure accuracy of records and maintaining stock levels to meet the office needs
  • Incident resolution across all sites and for colleagues working remotely
  • Provide cover and working closely with IT Procurement to respond to purchasing requests and queries
  • Request quotes from suppliers, raise requisitions and purchase orders in line with business requirements
  • Ensure on-going system updates, and maintenance of hardware and software
  • Other ad-hoc IT duties

  • Excellent verbal and written communication skills (B2/C1 English level required, as well as French)
  • Passionate about all things IT related and quick to learn
  • Ability to work well individually or as part of a team
  • Troubleshooting skills especially at network, printer, copier and computer level
  • Good understanding of how a helpdesk operates
  • Good understanding of Microsoft Windows 11, 10 and Office 365
  • Experience with Microsoft Active Directory
  • A good working knowledge of web applications, networks, protocols and emails (SMTP, POP3, and Exchange)
  • A good understanding of TCP/IP Networking and experience with DHCP, DNS and VPN
  • A good understanding of all handheld peripherals, e.g. IPad, IPhone, Android, etc. would be desirable
  • General knowledge of the basic concepts of network infrastructure
  • Patching of network cables
  • A basic knowledge of PC hardware with experience of diagnosing problems
  • Installing new hardware and upgrading existing applications

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